Steven Morales
Moca
Summary
Proven team player and adept multitasker, I leveraged strong customer service and organizational skills at Wendy's to enhance dining experiences and streamline operations. Excelling in high-pressure situations, I significantly contributed to team efficiency and customer satisfaction, embodying a commitment to quality and attention to detail without relying on numerical achievements.
Overview
6
6
years of professional experience
Work History
Crew Member
Wendy's
11.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Burger King
04.2022 - 08.2022
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Fostered positive team environment by assisting coworkers during rush periods.
Crew Member
Kentucky Fried Chicken
03.2019 - 05.2019
- Worked front counter.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Newspaper Carrier
Waco Tribune Herald
11.2018 - 12.2018
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to neighborhood homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning and late at night.
- Sold memberships and newspaper subscriptions.
Education
High School Diploma -
Escuela Nocturna Dr. Efrain Sanchez Hidalgo
Moca, Puerto Rico12-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Maintaining Composure in High-Pressure Situations
- Attention to detail
- Problem-solving
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Crew Member
Wendy's
11.2022 - Current
Crew Member
Burger King
04.2022 - 08.2022
Crew Member
Kentucky Fried Chicken
03.2019 - 05.2019
Newspaper Carrier
Waco Tribune Herald
11.2018 - 12.2018
High School Diploma -
Escuela Nocturna Dr. Efrain Sanchez Hidalgo
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