Steven Rosario Torres
Ponce
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Facilito Car Rental
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Salesperson
Carico International
02.2022 - 12.2022
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Informed customers of promotions to increase sales productivity and volume.
Education
Certificate - Social Media Marketing
Brigham Young University
Rexburg, IdahoCertificate - Hospitality And Tourism
Brigham Young University
Rexburg, IdahoSkills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Fluent Bilingualism
- Payment Processing
- Payment Collection
- Computer Skills
- Excellent Communication
- Organizational Skills
- Record-keeping
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Facilito Car Rental
02.2023 - Current
Salesperson
Carico International
02.2022 - 12.2022
Certificate - Social Media Marketing
Brigham Young University
Certificate - Hospitality And Tourism
Brigham Young University
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