STEVEN RIVERA MORALES

Information Management Officer / Signal Support Specialit

Army Mobilization

03.2021 - 12.2021

Salary – 27,000
Hour per Week – 44hrs
Information Management officer in charge of over 500 accounts giving them maintenance weekly supporting battalion readiness. Responsible of keeping information systems up to date to continue with missions daily, also including maintenance of over 50 radios within the battalion, keeping communications ready to respond to any situation.
Primary technical assistant of local area networks.
Supervised the deployment, installation, operation, and unit level maintenance of multi-functional/multiuser information processing systems and responsible of briefing users to use our systems within the rules to avoid cross domain violation keeping classified systems protected.
Perform Battlefield Information Services consisting of printing services, publication management, files, form management, reproduction services.
Freedom of Information Act (FOIA)/Privacy Act (PA), unit distribution/official mail, correspondence management, and classified document control.
Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software and give maintenance to local area network.
Control access of classified networks through the supervision of Army training and certification tracking system.
Help desk attending problems in regards of computer problems via email, phone call or in person request.
Held accountability of over 500 soldiers accounts with multiple access to secret and classified. Also including the creation of 350 accounts for soldiers’ access to the battalion systems.
As a Management Information Officer, I oversaw the movement of sensitive items based on the needs of other units and in support of their operations
Responsible of gathering evidence of incidents with cross domain violation. And custodian of systems involved in suspicious activities in regards of cyber security.
Performed verification of security clearance of personnel to grant access to systems.
Safeguarded communications attached to highly sensitive convoys by uploading cryptographic security keys to radios.
Used ticketing systems to manage and process support actions and requests.
Communicated regularly with customers concerning data exchange and technology integration.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Performed tests of functionality, security and performance of different workstations and devices.
Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
Integrated new devices into managed networks while maintaining assigned security protocols and protections.
Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
Compiled, cleaned and manipulated data for proper handling.