Suhelee Rivera
Dorado
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representave
Oriental Bank
12.2022 - 06.2023
- Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs.
- Educate customers on digital channel solutions and self-service applications available for their accounts.
- Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
- Documents calls and service inquiries in existing bank systems and applications.
Fraud Prevention Specialist
Human Advisors
07.2022 - 10.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Customer Service Representative
Human Advisors
03.2022 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
U.S. Marine Corps
U.S Department of Defense
04.2018 - 10.2021
- Proofreading and checking contents of investigative reports
- Proven ability to communicate effectively in diverse environments
- Instruction, supervision and evaluation of 25 personnel
- Proficient at using Windows, excel, word and power point
- Supervised crew of 15 in daily operations, including evaluation and discipline
- Monitored complex cataloging and ordering systems
- Helped develop and implement effective security system
- Coordinated work assignments, evaluated performance and disciplined for - member security team
- - Investigated security and safety violations and wrote detailed incident reports
- Helped diffuse conflicts in public environment with regard to everyone’s safety
Evolution Credit Report
Data Analyst
05.2015 - 02.2018
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time
- Used Microsoft Word and other software tools to create documents and other communications
Education
Bachelor of Science - Psychology
Universidad Interamericana
San Juan 05.2024
Skills
- Organization and Time Management
- Teambuilding
- Maintenance and Repair
- Written Communication
- Dependable and Responsible
- Clerical Support
- Critical Thinking
- Decision Making
- Good Telephone Etiquette
- Planning and Coordination
- Software Proficiency
- Teamwork and Collaboration
- Analytical and Critical Thinking
- MS Office
- Problem-Solving
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representave
Oriental Bank
12.2022 - 06.2023
Fraud Prevention Specialist
Human Advisors
07.2022 - 10.2022
Customer Service Representative
Human Advisors
03.2022 - 06.2022
U.S. Marine Corps
U.S Department of Defense
04.2018 - 10.2021
Evolution Credit Report
Data Analyst
05.2015 - 02.2018
Bachelor of Science - Psychology
Universidad Interamericana
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