SULIANIS N. RIVERA ROSADO
Kissimmee
Summary
Responsible, proactive and detail-oriented driven professional with the ability to adapt to diverse work environments. Skilled in organization, effective communication and attention to detail. Well known for initiative and self-motivation, with a demonstrated ability to learn and for maintaining composure under high-pressure situations with patience and understanding. Strong communicator with demonstrated leadership abilities, fostering collaborative relationships across cross-functional teams to achieve organizational goals. Problem-solving capabilities, adeptly handling complex challenges to streamline operations and enhance productivity.
Professional childcare worker with solid foundation in early childhood education and classroom support. Known for fostering collaborative environments and contributing to development of engaging, age-appropriate activities. Reliable team player who adapts to changing needs and prioritizes well-being and development of children. Skilled in communication, classroom management, and creating nurturing atmosphere.
Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation and planning different events.
Overview
2026
2026
years of professional experience
Work History
Daycare Assistant Teacher
Pasitos Kids Care
02.2022 - 04.2025
- Developed engaging lesson plans to promote cognitive and social development in young children.
- Supervised classroom activities, ensuring a safe and nurturing environment for all students.
- Collaborated with parents to discuss children's progress and address any developmental concerns.
- Implemented behavior management techniques to foster positive interactions among children.
- Organized educational materials and resources to support learning objectives effectively.
- Assisted lead teacher in maintaining accurate attendance records and student assessments.
- Adapted teaching strategies to accommodate diverse learning styles and abilities within the classroom.
- Mentored new staff by sharing best practices for effective classroom management and child engagement.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
Customer Service
Churros Espanoles
01.2023 - 2024
- Prepared and served food and ensured quality standards.
- Delivered exceptional customer service and handled cash transactions.
- Managed orders and ensured accuracy in operations.
- Adapted to schedules, protocols and procedures accurately.
- Provided quality customer service to earn satisfaction ratings of 95%.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Directed cleaning, restocking, and customer service activities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Answered client queries and complaints to provide strong customer service.
- Developed strong client relationships through regular communication and excellent customer service.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Promoted positive member relations through providing excellent customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
- Gained and maintained department product knowledge to facilitate customer service.
- Strengthened client relationships by providing exceptional customer service and support.
- Immediately brought critical issues to customer service manager for resolution.
Sales Associate
Rainbow Store
2020 - 2022
- Provided personalized customer assistance and managed point-of-sale operations.
- Organized merchandise displays and maintained inventory standards.
- Supported sales initiatives and promotional campaigns.
- Collaborated closely with colleagues to smooth daily operations and proactively assumed leadership in dynamic situations.
- Trained new associates on store policies, procedures, and customer service standards to ensure consistency.
- Monitored sales trends to identify opportunities for upselling products and improving overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
High School -
Proyecto Casa-High School
Bayamon, PR01.2023
Skills
- Attention to Detail
- Problem Solving
- Bi-Lingual English/Spanish
- Time Management
- Critical Thinking
- Cross-Functional Collaboration
- Leadership
- Adaptability
- Organizational Skills
- Safety monitoring
- Professionalism and ethics
- Hygiene and cleanliness
- Classroom management
- Classroom organization
Timeline
Customer Service
Churros Espanoles
01.2023 - 2024
Daycare Assistant Teacher
Pasitos Kids Care
02.2022 - 04.2025
Sales Associate
Rainbow Store
2020 - 2022
High School -
Proyecto Casa-High School