SYLVIA GISELLA RODRÍGUEZ
San Juan
Summary
Operations and Administration Leader. Energetic and passionate Operations Manager with vast experience in the fitness and wellness industry. Committed to ensure high levels of customer and employee satisfaction through quality driven strategies, teamwork and strong relationship building abilities. Proven track record of success improving sales and policies to ensure profit turnarounds. Computer literate and fully bilingual in both English and Spanish. Expert in the areas of: Business Administration, Marketing and Sales Strategies, Events Coordination, Customer Service, Facilities Management, Coaching and Supervision, Wellness Program Coordination, Business Accounting and Finance.
Overview
31
31
years of professional experience
Work History
Platinum Uber Driver
Uber
San Juan, PR
01.2023 - Current
- Facilitated client transportation between predetermined locations.
- Enhanced efficiency of routes through effective use of GPS and mapping tools.
- Transported riders to designated stops according to pre-determined schedules.
- Earned high customer ratings by delivering remarkable service.
- Increased satisfaction levels through professional interactions.
Interim General Manager
Casa Grande Mountain Retreat
Utuado
07.2022 - 12.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
Operations Manager
Casa Alternavida
Rio Grande
07.2021 - 05.2022
- Managed different phases of the business start-up to ensure a successful implementation of the coaching and retreat center
- Create the staffing plan to define recruiting needs and the responsibilities of each position
- Gather client information to personalize each retreat stay and prepare everything for the coaching and all-inclusive experience
- Manage sales and inquiries from potential clients
- Develop the logistic of the client’s arrival, in-house and outside activities, and departure to ensure complete, personalized service.
Operations General Manager
Liv Fitness Group, Condado, Guaynabo
San Juan
04.2016 - 07.2021
- Managed the day-to-day business operations including to ensure compliance with company established processes and customer service requirements
- Recruited, trained, and developed employees to establish a team-work environment conducive to excellent customer service
- Performed finance and accounting duties such as budget administration, accounts payable and receivable and payroll
- Cultivated amicable relationships with club members to gain customer loyalty, achieved exemplary service and increased sales
- Spearheaded the bathrooms’ remodeling and other facilities enhancements
Store Manager
Leonardo Fifth Avenue
San Juan
01.2014 - 04.2016
- Led and motivated the sales team to increase profitability
- Managed company customer’s needs to meet objectives
- Implemented and coordinated promotional tactics to increase sales
Sales Director
BeautiControl Cosmetics
San Juan
10.2009 - 01.2014
- Trained and motivated representatives in techniques to assist customers in the selection, purchase and retention of the company’s products and services
- Managed ongoing marketing and selling activities
- Coordinated the company’s wellness program by promoting wellness amongst team members
Fitness Director
Nouvelle D’ Spa and Body Studio
San Juan
01.2006 - 01.2007
- Designed the exercise program and hired/trained personnel
- Planned sales and promotional activities to increase member’s base
- Coordinated events for non-profit organizations such as “Race for the Cure” among others
Lead Fitness Instructor
Ritz Carlton Spa Hotel & Casino
Carolina
04.1999 - 12.2001
- Programmed and delivered fitness classes and personal training sessions
- Prepared presentations, reports and proposals for the Spa Director and Hotel Manager to increase the member base and maintain high levels of customer care
- Collaborated with the Spa Director and Hotel Manager to ensure Spa services were up to par with the hotel high level service requirements
- Managed customer service and sales.
Fitness Manager
Nu Lady Fitness Centers
San Juan
09.1993 - 10.2009
- Prepared monthly reports, presentations, and recommendations on the company’s performance for the Board of Directors
- Managed the day-to-day operations such as programming classes, training, payroll, employee supervision, and purchasing, among others to ensure customer satisfaction
- Oversaw the troubleshooting for all the corporations across the region
- Lead new club openings, event coordination, and promotions and incorporated new strategies to ensure excellent guest experience
Education
Campus Professional Coaching Certification -
University of Puerto Rico
BBA - Public Communication
University of Puerto Rico
Skills
- Proper phone etiquette
- Coordination skills
- Strong interpersonal skills
- Resourceful
- Critical thinker
- Fluent in English and Spanish
- Self-starter
- Perform well in high-demand, fast-paced environments
- Business correspondence
- Customer friendly
- Excellent communication skills
- Dedicated team player
- Accurate and detailed
- Fast learning
- Problem resolving
Accomplishments
- Led a troubleshooting project in Mexico that increased monthly sales revenue by $150,000
- Achieved sales of $10,000 in membership sales in one day.
- Nominated for Who's Who of Successful Executives and Awarded Manager of the Year
- Consistently achieved sales targets and won the New Director Success Award in 2012, the Dream Driver Program in 2011, Top Recruiter in 2010 and Top Seller in 2009.
- Winner of the Future Award in 2015.
- Exceeded the quarter's target for the Carolina Location.
- Exceeded team memberships sales's goal in 2016 by selling 200 memberships in a month.
Timeline
Platinum Uber Driver
Uber
01.2023 - Current
Interim General Manager
Casa Grande Mountain Retreat
07.2022 - 12.2022
Operations Manager
Casa Alternavida
07.2021 - 05.2022
Operations General Manager
Liv Fitness Group, Condado, Guaynabo
04.2016 - 07.2021
Store Manager
Leonardo Fifth Avenue
01.2014 - 04.2016
Sales Director
BeautiControl Cosmetics
10.2009 - 01.2014
Fitness Director
Nouvelle D’ Spa and Body Studio
01.2006 - 01.2007
Lead Fitness Instructor
Ritz Carlton Spa Hotel & Casino
04.1999 - 12.2001
Fitness Manager
Nu Lady Fitness Centers
09.1993 - 10.2009
Campus Professional Coaching Certification -
University of Puerto Rico
BBA - Public Communication
University of Puerto Rico
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