TANIA I ALVAREZ GARCIA
Summary
Dynamic sales and services representative with a proven track record at FirstBank, excelling in customer satisfaction and efficient sales processes. Adept at cold calling and performance tracking, I leverage strong interpersonal skills to foster relationships and resolve client needs effectively. Committed to delivering tailored solutions that drive business success.
Overview
25
25
years of professional experience
Work History
SALES AND SERVICES REPRESENTATIVE
FirstBank
09.2006 - 11.2024
- Promote all banking products and services through direct sales, referrals and participation in marketing campaigns.
- Attend, guide, respond to and resolve customer queries to meet their needs.
- Carry out account opening processes, personal loans and credit application referrals.
- Manage confidential client document files.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Customer Service Cashier
MARSHALLS
06.1999 - 06.2003
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Responsible for answering telephone switchboards, handling cash.
- Making sales, reporting customer documents, performing inventories and auditing merchandise.
Education
PUERTO RICO UNIVERSITY
CAROLINA, PR04-2003
High School Diploma -
GEORGINA BAQUERO SCHOOL
CANOVANAS, PR05-1999
Skills
- Goal oriented
- Performance tracking
- Responsible and punctual
- Excellent in interpersonal skills
- Ability to work in a team and under pressure
- Customer Service
- Computer knowledge and programs
- Telephone attention
- Interpersonal communication skills
- Customer relationship building
- Objection handling
- Product and service sales
- Customer retention
- Regulatory compliance
Timeline
SALES AND SERVICES REPRESENTATIVE
FirstBank
09.2006 - 11.2024
Customer Service Cashier
MARSHALLS
06.1999 - 06.2003
PUERTO RICO UNIVERSITY
High School Diploma -
GEORGINA BAQUERO SCHOOL
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