Tanita de Lange
Carolina
Summary
Experienced supervisor dedicated to exceptional customer service. Skilled in staff development and nurturing, driving growth and success. Proven ability to meet deadlines and drive efficient processes for improved productivity and customer satisfaction. Committed to delivering high-quality results and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Data Processor
Capitol Bridge
09.2024 - Current
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Helped process information for government entities (FEMA) and followed procedures and policies set out by these agencies.
Senior Supervisor
TAS United Puerto Rico
08.2022 - 06.2024
- Developed and implemented operational procedures and policies to ensure ecient workow and customer satisfaction
- Led weekly sta meetings to review performance and provide coaching and mentoring
- Monitored and tracked team performance against established goals and objectives
- Implemented a comprehensive training program for new sta members
- Facilitated regular one-on-one conversations with team members to ensure quality service and performance
- Identied and addressed operational issues to ensure compliance with company standards
Virtual Receptionist
TAS United Puerto Rico
12.2022 - 08.2023
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Assisted customers with product setup and troubleshooting over the phone as a Call Center Agent
- Met and exceeded call center performance metrics set by the company
Education
Full Stack Developer - Artificial Intelligence
Holberton
Associate - Cryptocurrency
Shaw Academy
01.2022
Associate - Graphic Design
Shaw academy
01.2022
Skills
Customer Service
Quality Control
Administrative Support
Fast Learner
Professional and mature
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Multitasking
Excellent Communication
Team Collaboration
Active Listening
Adaptability and Flexibility
Maintains confidentiality
Self Motivation
Interpersonal Skills
Goal Setting
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Data Processor
Capitol Bridge
09.2024 - Current
Virtual Receptionist
TAS United Puerto Rico
12.2022 - 08.2023
Senior Supervisor
TAS United Puerto Rico
08.2022 - 06.2024
Full Stack Developer - Artificial Intelligence
Holberton
Associate - Cryptocurrency
Shaw Academy
Associate - Graphic Design
Shaw academy