Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Tanita de Lange

Tanita de Lange

Carolina

Summary

Experienced supervisor dedicated to exceptional customer service. Skilled in staff development and nurturing, driving growth and success. Proven ability to meet deadlines and drive efficient processes for improved productivity and customer satisfaction. Committed to delivering high-quality results and fostering a positive work environment.

Overview

2
2
years of professional experience

Work History

Data Processor

Capitol Bridge
09.2024 - Current
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Helped process information for government entities (FEMA) and followed procedures and policies set out by these agencies.

Senior Supervisor

TAS United Puerto Rico
08.2022 - 06.2024
  • Developed and implemented operational procedures and policies to ensure ecient workow and customer satisfaction
  • Led weekly sta meetings to review performance and provide coaching and mentoring
  • Monitored and tracked team performance against established goals and objectives
  • Implemented a comprehensive training program for new sta members
  • Facilitated regular one-on-one conversations with team members to ensure quality service and performance
  • Identied and addressed operational issues to ensure compliance with company standards

Virtual Receptionist

TAS United Puerto Rico
12.2022 - 08.2023
  • Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
  • Assisted customers with product setup and troubleshooting over the phone as a Call Center Agent
  • Met and exceeded call center performance metrics set by the company

Education

Full Stack Developer - Artificial Intelligence

Holberton

Associate - Cryptocurrency

Shaw Academy
01.2022

Associate - Graphic Design

Shaw academy
01.2022

Skills

Customer Service

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Timeline

Data Processor

Capitol Bridge
09.2024 - Current

Virtual Receptionist

TAS United Puerto Rico
12.2022 - 08.2023

Senior Supervisor

TAS United Puerto Rico
08.2022 - 06.2024

Full Stack Developer - Artificial Intelligence

Holberton

Associate - Cryptocurrency

Shaw Academy

Associate - Graphic Design

Shaw academy

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Tanita de Lange