Tanita De Lange
Carolina
Summary
Experienced supervisor dedicated to exceptional customer service. Skilled in staff development and nurturing, driving growth and success. Proven ability to meet deadlines and drive efficient processes for improved productivity and customer satisfaction. Committed to delivering high-quality results and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Driver
Uber
03.2025 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Data Processor
Capitol Bridge
09.2024 - 03.2025
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Sustained high data security standards through strict compliance with corporate procedures and confidential guidelines.
- Helped process information for government entities (FEMA) and followed procedures and policies set out by these agencies.
Senior Supervisor
TAS United Puerto Rico
08.2022 - 06.2024
- Developed and implemented operational procedures and policies to ensure ecient workow and customer satisfaction
- Led weekly staff meetings to review performance and provide coaching and mentoring
- Monitored and tracked team performance against established goals and objectives.
- Facilitated regular one-on-one conversations with team members to ensure quality service and performance
- Identied and addressed operational issues to ensure compliance with company standards
Virtual Receptionist
TAS United Puerto Rico
12.2022 - 08.2023
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Assisted customers with product setup and troubleshooting over the phone as a Call Center Agent
- Met and exceeded call center performance metrics set by the company
Education
Associate - Cryptocurrency
Shaw Academy
01.2022
Associate - Graphic Design
Shaw academy
01.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Complex Problem-solving
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Education
true
Timeline
Driver
Uber
03.2025 - Current
Data Processor
Capitol Bridge
09.2024 - 03.2025
Virtual Receptionist
TAS United Puerto Rico
12.2022 - 08.2023
Senior Supervisor
TAS United Puerto Rico
08.2022 - 06.2024
Associate - Cryptocurrency
Shaw Academy
Associate - Graphic Design
Shaw academy
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