Tatiana Diaz

• DR- 4339 / PR ( 10/2017)
• DR 4615 / NY (10/2021)
• DR 4671 / PR (10/2022)
• DR 4798 / TX (07/2024)

40-55 hours weekly

Total Inspections completed: 957

Pay rate (actual) $46.00 per inspection

• Use Ace5 software to complete daily inspections.
• Record and describe all disaster damage on residential dwellings under FEMA guidelines and policies.
• Provide excellent customer service to applicants and co-applicants during site inspections.
• Minimized project delays by collaborating with contractors to resolve identified issues in a timely manner.
• Re-inspected residential dwellings which previously failed inspections.
• Improved project efficiency by effectively communicating inspection findings to relevant parties.
• Arrange appointments geographically for best productivity.
• Effective time management to maintain up to 15 inspections daily.

• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Conducted competitive market analysis to determine optimal pricing for properties.
• Compared properties possessing similar features to determine competitive market prices.
• Arranged for inspections and surveys of sold properties.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
• Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
• Organized and hosted open houses to generate interest and expedite sale of properties.
• Negotiated purchase contracts and lease agreements to establish maximum value for clients.
• Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Enhanced survivors satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to survivors.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

• Record all damages caused by disaster under program guidelines
• Enhanced company reputation with consistently high-quality inspection services.
• Prioritized safety concerns during inspections, ensuring clients were aware of potential hazards and providing guidance on how to address them effectively.
• Reduced inspection errors through meticulous attention to detail and adherence to industry standards.
• Conducted comprehensive inspections of residential properties, evaluating structural integrity, electrical systems, plumbing, and HVAC systems.
• Exceeded applicant expectations by systematically inspecting every aspect of each property including roofing, insulation, ventilation, foundations, exteriors, interiors, mechanical components and appliances.
• Implemented effective scheduling practices to accommodate multiple inspections per day without compromising quality or efficiency.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Training new employees under safety guidelines.
• Coordinate purchasing materials.