Tatiana Ortiz
Cataño
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Warehouse Associate
Star Warehousing
06.2023 - Current
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Bilingual Customer Service Representative
Telecontacto Contact Center
02 2022 - 05 2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Escuela Superior Francisco Oller
Cataño06.2018
Skills
- Problem-Solving
- Teamwork and Collaboration
- Fluent Bilingualism
- Adaptability and Flexibility
- Customer Service
- Critical Thinking
- Computer Proficiency
Languages
Spanish
Native Language
English
Master or proficient (C2)
Timeline
Warehouse Associate
Star Warehousing
06.2023 - Current
Bilingual Customer Service Representative
Telecontacto Contact Center
02 2022 - 05 2023
High School Diploma -
Escuela Superior Francisco Oller
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