Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatiana Ortiz

Cataño

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Warehouse Associate

Star Warehousing
06.2023 - Current
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Bilingual Customer Service Representative

Telecontacto Contact Center
02 2022 - 05 2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Escuela Superior Francisco Oller
Cataño
06.2018

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Fluent Bilingualism
  • Adaptability and Flexibility
  • Customer Service
  • Critical Thinking
  • Computer Proficiency

Languages

Spanish
Native Language
English
Master or proficient (C2)

Timeline

Warehouse Associate

Star Warehousing
06.2023 - Current

Bilingual Customer Service Representative

Telecontacto Contact Center
02 2022 - 05 2023

High School Diploma -

Escuela Superior Francisco Oller

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Tatiana Ortiz