Tatyana Lisovets
Canton
Summary
Dynamic small business owner with a proven track record at Ohio Roofing Experts Plus LLC, excelling in financial management and marketing strategy. Adept at fostering team leadership and customer service, I successfully developed growth initiatives that enhanced brand visibility and community engagement, driving significant business expansion.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Small Business Owner
Ohio Roofing Experts Plus LlC
Canton
01.2018 - Current
- Managed daily operations and logistics for efficient business functioning.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Coordinated community events to promote business and foster local relationships.
- Developed business plans and strategies to grow small business.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Maintained accurate and complete records of all business transactions and interactions.
- Identified and pursued growth opportunities, including new markets and product lines.
- Negotiated contracts with vendors, suppliers and customers.
Restaurant Manager
Haveli Indian Cuisine
Rochester NY
03.2014 - 03.2016
- Oversaw daily restaurant operations ensuring smooth workflow and service quality.
- Managed staff schedules and conducted training to enhance team performance.
- Implemented inventory control measures to minimize waste and maintain stock levels.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Developed and enforced health and safety standards for restaurant compliance.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Sales Associate
Party City
Rochester NY
10.2012 - 12.2013
- Assisted customers in selecting games and attractions for an enjoyable experience.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of game areas and dining spaces.
Front Desk Receptionist
Maximum Tans
Rochester NY
09.2012 - 07.2013
- Managed front desk operations and ensured a welcoming atmosphere for guests.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Scheduled appointments and maintained the daily calendar for staff members.
- Provided excellent customer service by addressing guest concerns and resolving issues professionally.
Sales Associate
Chuck E Cheese
Rochester NY
09.2011 - 08.2012
- Assisted customers in selecting games and attractions for an enjoyable experience.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of game areas and dining spaces.
- Collaborated with team members to ensure smooth operation during busy periods.
- Set up and dismantled party areas for special events within the establishment.
- Monitored gaming equipment for functionality and reported issues promptly.
- Educated guests about game rules and safety procedures to enhance enjoyment.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Greece Athena High
Rochester NY , United States Some College (No Degree) - Nursing
Monroe Community College
Rochester NY , United States Skills
- Financial management
- Marketing strategy
- Business planning
- Negotiation tactics
- Problem solving
- Team leadership
- Customer service
- Time management
- Team building
- Business operations leadership
- Task prioritization
- Problem-solving
- Verbal and written communication
- Sales management
Languages
English
First Language
Ukrainian
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Timeline
Small Business Owner
Ohio Roofing Experts Plus LlC
01.2018 - Current
Restaurant Manager
Haveli Indian Cuisine
03.2014 - 03.2016
Sales Associate
Party City
10.2012 - 12.2013
Front Desk Receptionist
Maximum Tans
09.2012 - 07.2013
Sales Associate
Chuck E Cheese
09.2011 - 08.2012
Greece Athena High
Some College (No Degree) - Nursing
Monroe Community College