Taysha Burgos Santiago
Juana Díaz
Summary
Dynamic Outpatient Access Specialist with a proven track record at the University of Rochester, excelling in patient check-in and appointment scheduling. Skilled in electronic health records and HIPAA compliance, I effectively manage multi-line phone systems while providing exceptional bilingual communication and problem-solving abilities to enhance patient experiences.
Overview
9
9
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester
Rochester
07.2022 - 01.2025
- Greeted and checked-in patients in a professional manner.
- Monitored clinic waiting room ensuring appropriate flow of traffic throughout the day.
- Answered multi-line phone system, directed calls, took messages, provided information to callers as needed.
- Scheduled appointments for new and existing patients using electronic health records system.
- Conducted outbound calls to confirm upcoming appointments.
- Help patients with prescription refill
- Ensured HIPAA compliance by protecting confidential patient information.
Certified Nursing Assistant
Monroe Community Hospital
Rochester
01.2019 - 03.2020
- Reported changes in patient condition to registered nurse or physician.
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed patients for any changes in their physical or mental condition.
Certified Nursing Assistant
Hannah Dustin
Haverhill
04.2016 - 01.2018
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Answered call lights promptly and responded to patient needs accordingly.
- Collected specimens for testing purposes upon request from physicians or nurses.
Education
GED -
Lawrence High School
Lawrence Massachusetts 03-2004
Certificate of Nursing Assistant -
American Red Cross
Haverhill MassSkills
- Patient check-in
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Multi-line phone system
- Problem solving
- Appointment confirmation
- Bilingual communication
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Outpatient Access Specialist
University of Rochester
07.2022 - 01.2025
Certified Nursing Assistant
Monroe Community Hospital
01.2019 - 03.2020
Certified Nursing Assistant
Hannah Dustin
04.2016 - 01.2018
GED -
Lawrence High School
Certificate of Nursing Assistant -
American Red Cross