Teyli Serrano
Summary
Human Resources Professional with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations, performance management, LOA and ADA accommodations.
Over 7 years of experience in the HR community, food manufacturing, aerospace / aviation and supply chain. Demonstrated success establishing and optimizing structures for benefits, compensation and employee engagement. Values workforce development as overall corporate success strategy.
Goal-oriented, fast learner with excellent interpersonal skills, with the ability to work under pressure with minimum supervision. Critical thinker and judgemental decision maker with excellent organization, multi-tasking, time management and project management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR Operations Onboarding Coordinator
Pratt & Whitney
03.2022 - Current
- Enhanced candidate experience by managing the end-to-end hiring process.
- Process candidates through hiring cycle of background checks, physicals, drug screens, on-boarding documentation, as needed.
- Act as system administrator for Applicant Tracking System (ATS) which includes troubleshooting system issues and ensuring compliance on all offer letters, treatment authorizations, and new hire documents.
- Update and maintain all employment documents in applicant tracking system to ensure compliance.
- Monitor candidate onboarding tasks to ensure completion before or by due date.
- Create and maintain Standard Operating Procedures (SOP's) for HR Operations Support.
- Work directly with background vendor, drug screen facilities, I9 compliances for timely processing of results.
- Provide support to any HR projects as assigned.
- Generate and distribute HR reports as needed.
- Objectively review candidate results of physicals, background checks and drug screens and elevate complex cases as appropriate.
Human Resources Representative
Frito-Lay North America / PepsiCo
11.2016 - 02.2021
- Establish credibility and trust among local management and employees, serve as the on-site, go-to HR resource for the team.
- Accurately diagnose organizational issues, develop solutions, and implement action plans at a local level.
- Partner with Talent Acquisition and management teams to source and staff a diverse and highly skilled workforce, to ensure a positive onboarding experience.
- Assess employee engagement and develop action plans to ensure a positive, engaging, and supportive workplace.
- Improve workforce management by implementing attendance point system at site.
- Develop and lead training across multiple levels and topics.
- Serve as advisor and coach to associates around career development and performance issues.
- Participate in employee investigations and ensure appropriate outcomes and follow-up.
- Managed employee disability benefits and workers’ compensation for 300+ employees.
- Coordinated Human Resources initiatives to reduce accidental injury and illness in the workplace.
- Manage employee benefit packages, including the selection of health insurance, disability, PFL and FMLA.
- Overseeing a newly created program that helps transition injured employees into temporary positions to maintain their standing with the company and retain their talent.
Entrepreneurial Development Facilitator
Sila M. Calderon Foundation
11.2014 - 09.2016
- Trained and recruited prospects and active participants from disadvantaged communities on entrepreneurial development of small and midsize business (SMB).
- Provided technical assistance to participants in business planning, merchandising strategies, sales, and advertising.
- Assessed and evaluated business startup goals and performance, conducted government database research on demographics for business plans, and procured public agency documents and certifications required by law for SMBs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Merchandising Host
Walt Disney World Resort
08.2012 - 01.2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Administrative Assistant
Pre-Intervention Office, Finance Department
03.2011 - 05.2012
- Implemented administrative systems, procedures, and policies. On a day-to-day basis I independently managed student records, audited files, and tended to Switchboard.
- Assisted students, directed student cases to appropriate personnel, and responsibly handled sensitive documents.
- Executed record filing system to improve document organization and management.
- Maintained staff directory and company policy handbook for human resources department.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
Education
Master of Arts - Criminal Justice
Interamerican University of Puerto Rico
Aguadilla 06.2015
Bachelor of Arts - Social Sciences / Psychology
University of Puerto Rico (RUM)
Mayaguez06.2012
Skills
- Recruitment & Hiring
- Leadership & Staff Development
- Policies & Procedures
- Reviewing Compliance
- Conflict Resolution
- Staff Compensation & Benefits
- Employee Engagement
- Paychex, Kronos, Workday, ServiceNow
- Microsoft Office
Additional Information
Spanish: First Language
English: C2 Proficient
ASL: A1 Beginner
Certification
Fred Pryor Seminars:
HR Management, HR Law, Workers Comp. FMLA Compliance, Payroll Law, Effective Policies & Procedures, Developing Cultural Diversity
- Pre-legal Institute, Eugenio Maria de Hostos Law School
- Canvas Model for SMB’s
- Basic accounting and business plans for startups
- SMB’s Legislations: Laws 62-y.2014, 120-y.2014, 135-y.2014
- Community Emergency Response Team Certification
Timeline
HR Operations Onboarding Coordinator
Pratt & Whitney
03.2022 - Current
Human Resources Representative
Frito-Lay North America / PepsiCo
11.2016 - 02.2021
Entrepreneurial Development Facilitator
Sila M. Calderon Foundation
11.2014 - 09.2016
Merchandising Host
Walt Disney World Resort
08.2012 - 01.2013
Administrative Assistant
Pre-Intervention Office, Finance Department
03.2011 - 05.2012
Master of Arts - Criminal Justice
Interamerican University of Puerto Rico
Bachelor of Arts - Social Sciences / Psychology
University of Puerto Rico (RUM)
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