Thaliannette Correa
Carolina
Summary
I am a proactive and dedicated professional, always eager to take on new challenges and expand my knowledge. With my background in customer service, leadership, and emergency management, I am skilled at handling complex situations while maintaining a positive and productive environment. I am passionate about learning, building strong relationships, and contributing to meaningful work. My analytical skills, honed through my studies in criminal justice and forensic psychology, allow me to assess risks and solve problems effectively. I am confident that my diverse skill set will allow me to make valuable contributions to any USDA project or initiative.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress/Restaurant Hostess
metropol restaurant
San Juan , Puerto Rico
08.2023 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in seating guests at tables or booths.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress/Assistant Manager
Marisqueria Atlantica
San Juan , Puerto Rico
07.2021 - 06.2023
- Planned work schedules for servers based on expected business volume.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained current knowledge of industry trends related to hospitality services.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
Key Holder
forever crystals
Carolina, Puerto Rico
11.2019 - 05.2021
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Counted and balanced registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Ensured compliance with all company policies and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Adhered to all local laws governing retail operations including security requirements.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Developed schedules for associates based on needs of the business.
- Maintained updated knowledge through continuing education and advanced training.
Event Coordinator/ Hostess
1334 Ultra Lounge
San Juan, Puerto Rico
06.2019 - 11.2019
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Analyzed data from previous events in order to improve future ones.
- Implemented promotional strategies to maximize conference and convention attendees.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
Education
Master of Science - Homeland Security & Emergency Management
Purdue Global
West Lafayette Indiana10-2025
Bachelor of Science - Criminal Justice & Forensic Pshycology
Universidad De Puerto Rico Recinto De Carolina
Carolina , Puerto Rico06-2023
Skills
- Bilingual (English/Spanish)
- Strong leadership and team coordination
- Exceptional customer service and conflict resolution skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Inventory management and scheduling
- Risk assessment and preparedness
- Event planning and calendar management
- Fast learner with excellent communication skills
- Strong organizational skills and attention to detail
- Public speaking and presentation
- Data entry and loss prevention techniques
- Stress management and constructive criticism
- Social media management and phone etiquette
Certification
- Certificate in Car Theft and Car Wrecks Reconstruction, International Association of Forensic Sciences and Criminology
- IS-00100.C: Introduction to Incident Command System
- IS-00230.E: Fundamentals of Emergency Management
- IS-00662: Improving Preparedness and Resilience through Public-Private Partnerships
- IS-00860.C: National Infrastructure Protection Plan, Introduction
- IS-00235.C: Emergency Planning
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Member, International Association of Forensic Sciences and Criminology
- Member, National Society of Leadership and Success
- Member, Student Council (Class of 2018), Colegio Santa Gema
Affiliations
- Boxing (Self-defense)
- Weightlifting
- Reading and continuous personal growth
- Networking and community building
- Social Media Managment
Timeline
Waitress/Restaurant Hostess
metropol restaurant
08.2023 - Current
Waitress/Assistant Manager
Marisqueria Atlantica
07.2021 - 06.2023
Key Holder
forever crystals
11.2019 - 05.2021
Event Coordinator/ Hostess
1334 Ultra Lounge
06.2019 - 11.2019
- Certificate in Car Theft and Car Wrecks Reconstruction, International Association of Forensic Sciences and Criminology
- IS-00100.C: Introduction to Incident Command System
- IS-00230.E: Fundamentals of Emergency Management
- IS-00662: Improving Preparedness and Resilience through Public-Private Partnerships
- IS-00860.C: National Infrastructure Protection Plan, Introduction
- IS-00235.C: Emergency Planning
Master of Science - Homeland Security & Emergency Management
Purdue Global
Bachelor of Science - Criminal Justice & Forensic Pshycology
Universidad De Puerto Rico Recinto De Carolina
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