Thomas P. Chiasson Jr
New York
Summary
Accomplished and results-driven leader with comprehensive experience developing and implementing strategic plans aligned with organizational goals to drive operational excellence and sustainable growth. Repeated success analyzing workflows and executing process improvements that streamline operations and enhance overall productivity. Adept at recruiting, coaching, and empowering high-performing teams to attain service delivery metrics. Expertise in negotiating, drafting, and managing contracts to ensure favorable terms and compliance. Capable of prioritizing and managing complex projects from inception to completion, while meeting quality standards. Proficient in utilizing data analytics to inform decision-making processes. Deep understanding of industry trends and market dynamics, enabling effective positioning and competitive advantage in the marketplace. Leveraged excellent organizational, communication, and interpersonal skills to establish strong working relationships at all levels for positive outcomes.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
RIVIERA HOSPITALITY GROUP
04.2016 - Current
- Lead and ensure the delivery of over 10M meals focusing on achieving optimal project performance as recognized by an 'Excellent' rating from AFCO
- Manage four round-the-clock dining facilities, including overseeing the distribution of over 5M pounds of food and more than 6M pieces of fruit
- Steer supply chain management for food and dry goods, including the coordination of up to 5 military health inspections per week
- Spearhead the logistics of daily food deliveries to senior citizens' homes, launching full-scale operations within tight 72-hour windows
- Supervise a fleet of 225 vehicles and coordinate efforts of over 1,000 local workers to support community feeding programs
- Build strong relationships with senior citizens, gaining valuable insights into their needs while driving team performance improvements
- Contributed over 1M meals to charitable initiatives, demonstrating a commitment to community support
- Expanded production capabilities to serve 72,000 seniors weekly, securing Halal certification to meet diverse dietary requirements
- Delivered 12M snacks, 5M bottles of water, and 37 tractor-trailers worth of cold and shelf-stable products on a weekly basis
- Directed a team of over 800 food service professionals, consistently meeting project timelines and maintaining rigorous compliance standards
- Designed and implemented culturally respectful meal plans, offering a range of hot entrees, cold selections, salads, and beverages, catering to the needs of over 13,000 Afghan refugees daily
Event Designer
ELEGANT AFFAIRS CATERERS
09.2014 - 04.2016
- Recruited, trained, and developed staff while managing inventory control and purchasing operations, optimizing efficiency in banquet and event services
- Maintained up-to-date knowledge of local event regulations, handling customer requests with precision and compliance
- Collaborated with team members to complete tasks promptly, meeting project timelines and client expectations
- Designed food and beverage plans, scheduled staff shifts, and accurately managed ordering processes to align with event needs
- Negotiated vendor agreements, facilitated payments, and developed tailored packages to meet client preferences
- Assisted chefs during private events, catered large-scale functions, and meticulously recorded customer requirements for personalized experiences
- Compiled post-event evaluations, analyzing event success and providing constructive feedback to vendors and suppliers
- Developed seating arrangements, coordinated security measures, and managed logistics for events hosting over 2,600 guests
- Streamlined hiring and training processes, resulting in increased staff retention and performance
General Manager
COMPASS GROUP/NYSE EURONEXT
01.2010 - 09.2014
- Developed and executed follow-up plans to assess customer satisfaction, driving continuous operational improvements
- Delivered in-depth analysis to uncover strategic opportunities, implementing initiatives that effectively reduced costs
- Forged strategic partnerships with stakeholders, contributing to a broad range of business operations and strengthening collaborative efforts
- Fostered a positive work environment, boosting team morale and embodying core company values to achieve business goals
- Managed the company's financial activities, including budgeting processes, comprehensive reporting, and auditing protocols
- Identified and implemented process improvements, enhancing efficiency in job responsibilities and meeting deadlines consistently
- Compiled and analyzed financial data, generating detailed reports to monitor spending and revenue for annual financial assessments
- Spearheaded cost-saving measures, leading to a 15% reduction in operational expenses
- Enhanced customer satisfaction rates through the implementation of tailored follow-up strategies, improving retention by 10%
Education
Associate of Applied Science - Hospitality Management
Nassau Community College
Garden City, NYSkills
- Strategic Planning & Execution
- Operational Efficiency & Optimization
- Profit & Loss (P&L) Management
- Continuous Process Improvement
- Budgeting & Financial Analysis
- Performance Metrics & KPIs
- Project Management
- Quality Assurance & Control
- Data-Driven Decision-Making
- Negotiation & Contract Management
- Superior Customer Service
- New Business Development
- Stakeholder Engagement
- Regulatory Compliance
- Team Building & Leadership
- Training & Development
- Cross-Functional Collaboration
- Issues & Conflict Resolution
- Microsoft Office Suite
- Cater Plus Software
- Caterease
- Advertising and marketing
- Staff management
- Profit and loss accountability
- Performance evaluations
- Performance improvements
- Time management
- New business development
- Staff-retention programs
- Product costing
- Cost reductions
- Labor cost controls
- Multimillion-dollar P&L management
- Client account management
- Sales
- Branding
Certification
- Halal Certified
- Serv Safe Certified
Career Notes
- Director of Catering | Compass Group
- Food & Beverage Director/Director of Operations | Leonard's of Great Neck
- Head Maître D' of Catering | Leonard's of Great Neck
Notable Career Accomplishments
- Boosted sales and profitability by 35%, driving significant revenue growth and strengthening the company's market position.
- Managed permit acquisition, processed invoices, communicated updates to senior leadership, and controlled budgets exceeding $500K.
- Tactfully negotiated and secured cost-saving vendor contracts, leading to a 10% reduction in event expenses.
- Designed and developed effective staff development programs, resulting in a 20% increase in team productivity.
Timeline
General Manager
RIVIERA HOSPITALITY GROUP
04.2016 - Current
Event Designer
ELEGANT AFFAIRS CATERERS
09.2014 - 04.2016
General Manager
COMPASS GROUP/NYSE EURONEXT
01.2010 - 09.2014
Associate of Applied Science - Hospitality Management
Nassau Community College
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