Raymond Moore
Harford,CT
Summary
A technical support engineer with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Ability to boost system performance by thoroughly evaluating and correcting different hardware and software issues. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.
Overview
11
11
years of professional experience
Work History
Application support, Technical Support Engineer
GitHub
Hartford, CT
04.2017 - Current
- Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.
- Respond to end users' support requests and patiently walk individuals through basic troubleshooting tasks.
- Help streamline repair processes and update procedures to support action consistency.
Technical Support Engineer
J, Parata Systems
Hartford, CT
01.2015 - 03.2017
- Removed and replaced malfunctioning components to correct hardware problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
Technical Support Associate
Dimensional Thinking, LLC
Hartford, CT
06.2013 - 12.2014
- Processed over 50 support requests received per day for technical assistance on a wide range of issues related to hardware and software.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Computer And Information Sciences
University of Connecticut
Skills
- Updates and upgrades
- Software debugging
- Windows/Mac systems
- Technical issues analysis
- Data recovery
- Troubleshooting and diagnostics
Timeline
Application support, Technical Support Engineer
GitHub
04.2017 - Current
Technical Support Engineer
J, Parata Systems
01.2015 - 03.2017
Technical Support Associate
Dimensional Thinking, LLC
06.2013 - 12.2014
Bachelor of Science - Computer And Information Sciences
University of Connecticut
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