TONYA L. KILLIKELLY
VALLEY STREAM
Summary
Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
21
21
years of professional experience
Work History
Guaranteed Returns Regional Client Services Specialist
09.2022 - Current
OPTUM/ProHealth Urgent Care Manager
10.2019 - 12.2022
ProHealth/Progressive Ear, Nose & Throat Surgery and Operations Manager
05.2008 - 09.2019
CareMed Pharmaceuticals Sales and Office Manager
06.2003 - 04.2008
Education
B.A. in Communications -
Adelphi University
MBA in progress -
College of Mount St.Vincent
Skills
- ADP
- EPIC
- CRM
- PBM
- COUPA
- NY Life Insurance license
- Prescription management - Pharmacy technician
- Radiology: MRI, CT, ultrasound, x-ray scheduling, protocols and billing for outpatient radiology department
- Fertility: Billing
- Microsoft Office, ServiceNow & Share Point
Timeline
Guaranteed Returns Regional Client Services Specialist
09.2022 - Current
OPTUM/ProHealth Urgent Care Manager
10.2019 - 12.2022
ProHealth/Progressive Ear, Nose & Throat Surgery and Operations Manager
05.2008 - 09.2019
CareMed Pharmaceuticals Sales and Office Manager
06.2003 - 04.2008
B.A. in Communications -
Adelphi University
MBA in progress -
College of Mount St.Vincent
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