Overview
Work History
Education
Skills
Extracurricular Activities
Continuing Education and Certification
Awards and Achievements
Languages
Timeline
Generic

Topacio Angélica Irizarry González

Moca

Overview

2
2
years of professional experience

Work History

Sales Clerk

Coast Guard Exchange
12.2022 - Current
  • Answered phones in a professional manner and addressed inquiries promptly
  • Assisted co-workers during busy periods or when help was needed in other departments
  • Assisted customers by completing credit card applications
  • Assisted customers by providing products information and recommendations
  • Assisted in training new coworkers, enhancing team performance and ensuring consistent customer service.
  • De-escalated situations with customers by listening to their concerns, explaining the store policies and offering alternatives products solutions or reimbursement options to resolve issues effectively
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory

Education

Accounting

University of Puerto Rico
Aguadilla

Information Security

Inter American University
San Juan

Bachelor of Arts - Criminal Justice Forensics Investigation

Inter American University
Aguadilla, Puerto Rico
06.2020

Skills

  • Adaptability and flexibility
  • Interpersonal communication skills
  • Honest and Dependable
  • Multitasking Abilities
  • Teamwork and collaboration
  • Time management

Extracurricular Activities

Member of Honor's Program Member of Criminal Justice Association

Continuing Education and Certification

  • Training Certificate: Protection at the Crime Scene Against Bloodborne Pathogens

     4hours/OSHA

     Caguas, PR/2019

  • Scientific Methodology for DNA Evidence

     15hours/IACET

     Aguadilla, PR/2020

Awards and Achievements

  • Employee of the Month Nominee

      Coast Guard Exchange, July, 2024

        Nominated for Employee of the Month due to 

        outstanding performance and teamwork,

        contributed to a welcoming environment for customers

        by always making them feel like a priority.

Languages

Spanish
English

Timeline

Sales Clerk

Coast Guard Exchange
12.2022 - Current

Accounting

University of Puerto Rico

Information Security

Inter American University

Bachelor of Arts - Criminal Justice Forensics Investigation

Inter American University
Topacio Angélica Irizarry González