Topacio Angélica Irizarry González
Moca
Overview
2
2
years of professional experience
Work History
Sales Clerk
Coast Guard Exchange
12.2022 - Current
- Answered phones in a professional manner and addressed inquiries promptly
- Assisted co-workers during busy periods or when help was needed in other departments
- Assisted customers by completing credit card applications
- Assisted customers by providing products information and recommendations
- Assisted in training new coworkers, enhancing team performance and ensuring consistent customer service.
- De-escalated situations with customers by listening to their concerns, explaining the store policies and offering alternatives products solutions or reimbursement options to resolve issues effectively
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Education
Accounting
University of Puerto Rico
AguadillaInformation Security
Inter American University
San JuanBachelor of Arts - Criminal Justice Forensics Investigation
Inter American University
Aguadilla, Puerto Rico06.2020
Skills
- Adaptability and flexibility
- Interpersonal communication skills
- Honest and Dependable
- Multitasking Abilities
- Teamwork and collaboration
- Time management
Extracurricular Activities
Member of Honor's Program Member of Criminal Justice Association
Continuing Education and Certification
- Training Certificate: Protection at the Crime Scene Against Bloodborne Pathogens
4hours/OSHA
Caguas, PR/2019
- Scientific Methodology for DNA Evidence
15hours/IACET
Aguadilla, PR/2020
Awards and Achievements
- Employee of the Month Nominee
Coast Guard Exchange, July, 2024
Nominated for Employee of the Month due to
outstanding performance and teamwork,
contributed to a welcoming environment for customers
by always making them feel like a priority.
Languages
Spanish
English
Timeline
Sales Clerk
Coast Guard Exchange
12.2022 - Current
Accounting
University of Puerto Rico
Information Security
Inter American University
Bachelor of Arts - Criminal Justice Forensics Investigation
Inter American University
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