Trisha Alicea Lozada
Naguabo
Summary
Administrative assistant with comprehensive experience in the management of administrative processes, support in strategic projects and team management. Able to guarantee effective coordination between different organizational levels, maintain a healthy work environment and optimize internal processes. Expert in tasks related to personnel selection, billing and project supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the President
StratSol Inc.
Santurce
10.2024 - Current
- Coordinated meetings, agendas, and events, ensuring all necessary logistics were in place.
- Drafted, edited, and filed internal documents.
- Maintained an organized physical and digital filing system to ensure quick and efficient access.
- Supervised office supply inventory and placed orders as needed.
- Actuar como primer punto de contacto para clientes y visitantes, ofreciendo un servicio profesional y amable.
- Apoyar en la ejecución de proyectos, asegurando el cumplimiento de plazos y tareas asignadas.
- Colaborar con distintos departamentos para facilitar la comunicación interna y externa.
- Ensured compliance with the organization's internal policies and procedures.
Regional Coordinator
StratSol Inc.
Santurce
01.2023 - 09.2024
- Facilitated effective communication between ACUDEN and early childhood service providers by coordinating with key departments (Finance, Technical Assistance, Health and Safety, Program, Contract, and Eligibility) to address needs and resolve concerns.
- Participated in weekly meetings with the team to assess the progress of assigned tasks, identify areas for improvement, and plan strategic next steps.
- Coordinated monthly meetings with service providers in assigned regions to address project-related topics. These meetings included presentations and guidance on the launch of a new digital platform, monitoring compliance with objectives, reviewing progress, and addressing participants' concerns.
- Prepared detailed reports on collected data, meetings, and technical assistance provided, contributing to informed decision-making.
Project Manager /Office Administrative Assistant
StratSol Inc.
01.2022 - 01.2023
- Ensured compliance with corporate policies for all projects.
- Successfully managed multiple projects simultaneously by implementing strategic planning, resource control, and effective team supervision to achieve established goals.
- Served as the primary point of contact for clients, addressing questions and concerns regarding project progress, ensuring customer satisfaction, and maintaining seamless communication.
- Supervised team assignments, providing ongoing support, guidance, and effective solutions to ensure operational success.
- Prepared detailed project progress reports, identifying challenges and providing strategic recommendations for decision-making.
- Developed and implemented selection, recruitment, and onboarding processes for new personnel, ensuring effective team integration and alignment with organizational needs.
- Performed a variety of administrative duties, supporting daily operations and contributing to the efficient development of the company.
Receptionist /Assistant Human Resources Manager
TPIS – Temporary Professional Integrated Services
Hato Rey
01.2018 - 01.2021
- Provided customer service to staff and managed phone calls from candidates and employees.
- Handled emails, maintained document archives, and updated attendance and punctuality reports.
- Conducted phone and in-person interviews for candidate selection.
- Verified candidate profiles using exclusion systems such as OFAC, Judicial Branch, OIG, and SAM.
- Coordinated and maintained direct communication between employees and clients, promptly notifying about incidents.
- Assisted clients and followed up on referrals for interviews and required assessments during the hiring process.
- Prepared and monitored referrals for laboratories, ensuring the availability of results.
- Participated in the onboarding process, including initial orientation and explaining agency and client policies.
- Collaborated in the offboarding process, including preparing documents for contract renewal or termination.
Front End
Econo - Condado Moderno
Caguas
01.2017 - 01.2018
- Supervised cashiers and baggers, assigning tasks for store opening and closing.
- Oversaw closing operations, ensuring staff completed assigned duties.
- Managed customer service by addressing concerns or complaints promptly and professionally.
- Authorized price adjustments for products with system discrepancies, ensuring consistency with promotional materials.
- Monitored compliance with company policies, applying corrective actions and issuing warnings when necessary.
- Prevented losses by ensuring all merchandise was properly paid for before leaving the store, collaborating with cashiers.
- Ensured the safety and well-being of staff, promoting a secure work environment.
Human Resources Representative Assistant
Universidad del Turabo
Gurabo
01.2016 - 12.2016
- Verified and managed sick leave, vacation leave, and maternity leave, ensuring compliance with internal policies and regulations.
- Organized and maintained the general file system, ensuring document accessibility and confidentiality.
- Reviewed accumulated vacation and sick leave hours in the Kronos system for accurate benefits administration.
- Entered and updated data in internal systems, maintaining accurate and up-to-date records.
Education
MBA - Recursos Humanos
Sistema Universitario Ana G. Méndez
Gurabo, PR06-2025
Bachillerato - Criminología
Universidad del Turabo
Gurabo, PR01.2017
Diploma - Contabilidad
Escuela Manuela Toro Morice
Caguas, PR01.2012
Skills
- Proficient in computer systems: Word, Excel, OnBase, Kronos, Smart Sheet, ClickUp
- Knowledgeable in exclusion systems: OIG, SAM, OFAC, Judicial Branch
- Quick learner with the ability to work under pressure
- Highly organized, responsible, and punctual
- Strong ability to follow instructions and deliver efficient work
- Office administration
- Advanced multitasking
- Administrative support specialist
- Strong problem solver
- Customer Service-oriented
- Human resources management (HRM)
- Articulate and well-spoken
- Project management
- Interpersonal communication
Certification
- SHRM, 2023 | Guía Laboral para la Administración de Licencias de Maternidad, Paternidad, Adopción, Lactancia y Aborto, 2023
References
References available upon request.
Languages
- Spanish
- English
Education
Sistema Universitario Ana G. Méndez | Gurabo, PR
MBA in Recursos Humanos
Expected in 07/2025
Universidad del Turabo | Gurabo, PR
Bachillerato in Criminología
01/2017
Escuela Manuela Toro Morice | Caguas, PR
Diploma in Contabilidad
01/2012
Timeline
Administrative Assistant to the President
StratSol Inc.
10.2024 - Current
Regional Coordinator
StratSol Inc.
01.2023 - 09.2024
Project Manager /Office Administrative Assistant
StratSol Inc.
01.2022 - 01.2023
Receptionist /Assistant Human Resources Manager
TPIS – Temporary Professional Integrated Services
01.2018 - 01.2021
Front End
Econo - Condado Moderno
01.2017 - 01.2018
Human Resources Representative Assistant
Universidad del Turabo
01.2016 - 12.2016
MBA - Recursos Humanos
Sistema Universitario Ana G. Méndez
Bachillerato - Criminología
Universidad del Turabo
Diploma - Contabilidad
Escuela Manuela Toro Morice
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