Rafael Rivera Valentine
Bayamón
Summary
Highly motivated Selling Associate with proven success in leadership roles, extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for loyalty, sales performance and excellence in customer service.
Overview
16
16
years of professional experience
Work History
Selling Associate
Victoria's Secret & Co.
10.2013 - Current
- Victoria/ Pink Credit Card Associate Milestone Program- 81 Applications- Store#1540, 2022
- Victoria/ Pink Credit Card Associate Milestone Program- 117 Applications- Store #1540, 2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handled cash register operations and customer transactions to process payments.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Presented professional image consistent with company's brand values.
Work Study Student
University of Puerto Rico - Bayamón Campus
08.2009 - 10.2013
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, and assisted in timely reporting.
- Helped create and maintain spreadsheets to track financial records and other data.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Assistant Teacher
CIFE - University of Puerto Rico - Bayamón Campus
06.2009 - 07.2009
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
Elementary School Tutor
CIFE- University of Puerto Rico - Bayamón Campus
08.2008 - 05.2009
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Met with parents to discuss student progress and address concerns.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Leveraged technology and visual aids to engage students and enhance learning.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Collaborated with parents to develop appropriate tutoring lessons.
- Assisted students in developing study skills and strategies.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Used variety of teaching methods to successfully help wide range of students.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Maintained records of student assessments, tutoring activities and results.
- Issued reports updating students, parents and teachers on student progress.
Education
Bachelor of Arts - Preschool And Elementary Education
University of Puerto Rico At Bayamón
Bayamón, Puerto Rico05.2023
Skills
- Suggestive Selling
- Merchandising Proficiency
- Teamwork and Collaboration
- Product and Service Sales
- Complex Problem-Solving
- Shipment Processing
- Critical Thinking
- Individualized Education
- Integrated Curriculum
- Smart Board Technology
- Play-Based Learning
- Computer Proficiency and Microsoft Office
Languages
Spanish
Native language
English
Proficient
C2
Affiliations
- Leader of Tenor Section, National Choir of Puerto Rico, 2019 to Present.
- Tenor I, National Choir of Puerto Rico, 2017 to Present.
Timeline
Selling Associate
Victoria's Secret & Co.
10.2013 - Current
Work Study Student
University of Puerto Rico - Bayamón Campus
08.2009 - 10.2013
Assistant Teacher
CIFE - University of Puerto Rico - Bayamón Campus
06.2009 - 07.2009
Elementary School Tutor
CIFE- University of Puerto Rico - Bayamón Campus
08.2008 - 05.2009
Bachelor of Arts - Preschool And Elementary Education
University of Puerto Rico At Bayamón
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