Valeria Mastellone
Vega Alta
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Service Representative
HUB International Puerto Rico
06.2024 - Current
- Maintain productivity and quality standards at all times.
- Consistently demonstrating a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Responded proactively and positively to rapid change.
Front Desk Agent
Aquarius
04.2023 - 05.2025
- Ensure transparency and accountability in the company through a monthly audit
- Created and charged reservations by phone, email or in person
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Kept accounts in balance and ran daily reports to verify totals.
- Knowledge in excel for balancing cash register
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front Desk Agent
San Juan Airport Hotel
03.2022 - 06.2022
- Active answering emails and different hotel platforms
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Knowledge in excel for balancing cash registerDemonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained communication with different airlines
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
Sales Assistant
SIAM Corp.
06.2020 - 11.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Education
Graduated - Modern Languages
University Of Puerto Rico-Rio Piedras Campus
06.2022
Skills
- Oral and written communication
- Database entry
- New business development
- Product and service understanding
- Goal oriented
- Complex Problem-solving
- Database management
- Oral and written communications
- Relationship building
- Hospitality and accommodation
- Critical thinking
- Relationship building
- Hospitality and accommodation
- Critical thinking
Additional Information
Belonged to “Gladiadores” Soccer in Dorado and Colegio de la Salle feminine Soccer team. Ex-member in the Science Club and Sports Council in Colegio de la Salle. Great with teamwork, clients and finding solutions. Love playing beach tennis, boating, and going to the gym. An easy-going person.
Activities
Member, Alumni Association: The National Society of Leadership and Success.
Languages
English
Spanish
French
Italian
Timeline
Service Representative
HUB International Puerto Rico
06.2024 - Current
Front Desk Agent
Aquarius
04.2023 - 05.2025
Front Desk Agent
San Juan Airport Hotel
03.2022 - 06.2022
Sales Assistant
SIAM Corp.
06.2020 - 11.2020
Graduated - Modern Languages
University Of Puerto Rico-Rio Piedras Campus
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