Valeria Ortiz

• Analyzed customer/employer feedback and identified areas of opportunity for improvement.
• Shadowed sales district managers to gain deeper insights into best practices and strategies for maximum sales revenue.
• Designed and created a sales presentation incorporating unique selling points and opportunities that provided key points for improvement.
• Created and implemented the "5-step approach" to strengthen communication and relationships within the company and Large Format customers.

• Provided research and analysis for potential candidates for the company.
• Provided support on ongoing projects making sure they were efficient.
• Contributed to communication efforts including creating content on social media and virtual events.

• Monitored and repaired audio, video, control systems and video conferencing equipment.
• Pulled and terminated variety of cables.
• Provided troubleshooting techniques in integrating professional audio/video systems.
• Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
• Performed service and system maintenance as directed.
• Interfaced with customers to explain operation and instill confidence in installed systems.

● Instructed students on research techniques and use of online resources.

● Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.

● Answered questions via library's online chat reference service to assist with broad variety of research topics.

• Created and manage Instagram profile for my small jewelry business
• Manage all shipment orders and creative packaging for customers satisfaction.
• Manage basic aspects of business (Sales, Marketing, Budgeting, Customer Service, Creating Content)
• Built business to good amount of customers in less than a year by implementing effective marketing and customer engagement plans.
• Promote business via social media to generate leads and maximize brand identity.
• Design and create unique business jewelries from scratch.