Valeria Rodríguez- García
Toa Alta
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
Marina 9 Barrios
Cabo Rojo, Puerto Rico
12.2020 - 12.2024
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Directed recruitment, hiring, and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
FOH Manager
Andale Mexican Restaurant
Toa Alta, Puerto Rico
04.2021 - 05.2024
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Trained new staff on proper customer service techniques, policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Sales Associate
Journeys
Vega Alta , Puerto Rico
05.2023 - 02.2024
Education
Bachelor of Science - Chemical Engineering
Universidad De Puerto Rico
Arecibo 05-2026
Skills
- Customer service
- Schedule preparation
- Staff development
- Teamwork and collaboration
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Sales Associate
Journeys
05.2023 - 02.2024
FOH Manager
Andale Mexican Restaurant
04.2021 - 05.2024
Manager
Marina 9 Barrios
12.2020 - 12.2024
Bachelor of Science - Chemical Engineering
Universidad De Puerto Rico
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