Valeria Vazquez
Toa Alta
Summary
Dependable and detail-oriented with excellent observational, organizational, and communication skills. Committed to learning, developing further skills, and providing excellent quality customer service and team contribution.
Overview
1
1
year of professional experience
Work History
Restaurant Waitress
Atirantado Bar & Grill
12.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Served food and beverages promptly with focused attention to customer needs.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Utilized communication practices with kitchen staff to deliver customer meals on time.
- Increased profitability by optimizing sales.
Restaurant Waitress
Peppers Bistro
05.2022 - 10.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Managed reservations and waitlists skillfully.
- Set a positive tone for the dining experience as incoming guests' first contact point.
- Explained menu items and suggested appropriate options for food allergy concerns with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders.
- Resolved customer complaints quickly and professionally to maintain a positive reputation.
- Assisted in recruiting and training team members.
- Trained new employees on proper protocols and customer service standards.
Retail Sales Associate Cashier
Bed Bath & Beyond
12.2021 - 05.2022
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Processed credit card and debit payments, providing accurate charges and credits.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests on the phone.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Provided warranty information to customers purchasing covered items and services.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Helped customers complete purchases, locate items, and join reward programs.
- Completed data entry tasks with accuracy and efficiency.
Education
BBA - Finance
National University College
Bayamon, Puerto Rico 06.2024
High School Diploma -
Academia De Santo Tomas De Aquino Superior
Bayamon, Puerto Rico05.2019
Skills
- Written and Oral Communications
- Technical, Phone Support, and Assistance
- Appointment Setting
- Data Entry
- Analytical and Critical Thinking
- Social Media Platforms
- Conflict Management
- Document Scanning
- Google Workspace
- Email Correspondence
- Financial Budgeting
Languages
Spanish
Native language
English
Proficient
C2
Interests
Real Estate
Financial Planning
Reading
Timeline
Restaurant Waitress
Atirantado Bar & Grill
12.2022 - Current
Restaurant Waitress
Peppers Bistro
05.2022 - 10.2022
Retail Sales Associate Cashier
Bed Bath & Beyond
12.2021 - 05.2022
BBA - Finance
National University College
High School Diploma -
Academia De Santo Tomas De Aquino Superior
Similar Profiles
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Jesicca PagulayanJesicca Pagulayan
Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)