Valeria Velez Cabrera
San Juan
Summary
Graduate student educated in evidence-based practices and skilled in maintaining records. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Cashier Manager
Drunken Cookies
08.2023 - Current
- Trained and supervised more than two dozen new employees on customer service training, including conflict resolution and data entry practices. Managed inventory consistently to ensure a good compliance and posture for the organization. Organized all orders, schedules of employees, correct charges and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened four locations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Hostess/Cashier
Metropol
10.2021 - 09.2024
- Recorded available tables after seating each party by hand. Collected information from arriving customers to seat groups or place them on waitlist. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Counted and balanced cashier drawers. Trained new team members in cash register operation, stock procedures and customer services.
Education
Master of Science - School Psychology
Carlos Albizu University
11-2027
Bachelor of Science - Psychology
Carlos Albizu University
11.2024
GENERAL -
Bonneville School/ Escuela Virtual De Puerto Rico
05.2020
Skills
- Spanish: First Language
- English: C2, Proficient
- Complex Problem-solving
- Verbal and written communication
Timeline
Cashier Manager
Drunken Cookies
08.2023 - Current
Hostess/Cashier
Metropol
10.2021 - 09.2024
Master of Science - School Psychology
Carlos Albizu University
Bachelor of Science - Psychology
Carlos Albizu University
GENERAL -
Bonneville School/ Escuela Virtual De Puerto Rico
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