Valeria M. Morales González
Student
Trujillo Alto
Summary
Self-motivated student and employee that provides leadership, organizational and relations skills. Independently solves problems and keeps up with others on task to handle diverse requirements. Highly performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate
H&M
08.2020 - 12.2023
- Traveled with the company on 2022 and 2023 to provide support to other stores in the Florida district.
- Was nominated for The 2022 Erling Persson Award in the company because of my excellent contribution.
- Planned multiple social activities for the employees in order to maintain a healthy and fun relationship at work.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Freestyle Enterprises, Inc.
Sales Promoter
08.2018 - 05.2019
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Psychology -
Universidad Carlos Albizu Campo
Old San Juan, Puerto Rico 05.2001 -
High School Diploma -
Cedin
San Juan, Puerto Rico 05.2001 -
Skills
Business Development
Inventory Control
Merchandising understanding
Meeting deadlines
Cash Handling
Policy and Procedure Adherence
Customer Service
Complex Problem-Solving
Multi-tasking strength
Sales Training
Verbal/written communication
Timeline
Sales Associate
H&M
08.2020 - 12.2023
Freestyle Enterprises, Inc.
Sales Promoter
08.2018 - 05.2019
Bachelor of Psychology -
Universidad Carlos Albizu Campo
05.2001 -
High School Diploma -
Cedin
05.2001 -