Hi, I’m
Valerie Galan
San Juan
Summary
Versatile Bar Manager able to transform operations into successful enterprises. Motivational leader and problem solver. Adept at overcoming challenges and streamlining operations. Experienced Bar Manager offering 6 years in restaurant service. Knowledgeable about sales, marketing and inventory controls. Friendly, helpful floor manager with a prompt nature and willingness to work a flexible schedule.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
10
years of professional experience
Work History
Galope Anesthesia Service Corp.
Medical Billing Specialist
05.2015 - 03.2018
Job overview
- Precisely evaluated and verified benefits and eligibility
- Trained new employees on multiple medical billing programs and data entry software
- Accurately posted and sent out all medical claims
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls to ensure proper payments were made according to contracts
- Posted and adjusted payments from insurance companies
- Pre-certified medical and radiology procedures, surgeries and echocardiograms
- Maintained and updated collections tracking spreadsheet to help organize payment information
- Communicated effectively and extensively with other departments to resolve claims issues
- Obtained client medical history, including medication information, symptoms and allergies
- Collected and documented patient medical information such as blood pressure and weight
- Collected all pertinent data and calculations to aid physician in interpreting results
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained detailed records of test results by entering data and patient information into computer
- Taught patients about medications, procedures and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Pinky's Calle Loíza
Restaurant Waitress
03.2013 - 08.2016
Job overview
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sake Room
Restaurant Waitress
Job overview
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Rare 125
Waitress Bartender
04.2017
Job overview
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Used cash registers and credit card machines to cash out customers, handling cash per event.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted quality service to customers, successfully increasing referrals and walk-in business.
- Scheduled reservations and managed seating arrangements in popular fine dining restaurant.
Casa Iltalia
Restaurant Waitress
03.2021 - 09.2022
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cocina Abierta
Restaurant Waiter
09.2022 - Current
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
Education
Polytechnic University of Puerto RicoSan Juan, San Juan
Bachelor of Arts from Interior Design
03.2020
American Military AcademyGuaynabo, Bayamón
High School Diploma
03.2008
EDP University - Recinto De Hato ReySan Juan, San Juan
Associate of Business Administration from Business Administration And Management
03.2016
Skills
- Bilingual
- Point of sale knowledge
- Item promotion
- Hospitality service expertise
- Communication skills
- Sale expertise
- Wine service
- Space planning
- Concept development
- Design strategy
- Strong design sense
- Art conceptualization
- Self-motivated professional
- Quick learner
- Proficient in AutoCAD
- Adobe PhotoShop
Timeline
Restaurant Waiter
Cocina Abierta
09.2022 - Current
Restaurant Waitress
Casa Iltalia
03.2021 - 09.2022
Waitress Bartender
Rare 125
04.2017
Medical Billing Specialist
Galope Anesthesia Service Corp.
05.2015 - 03.2018
Restaurant Waitress
Pinky's Calle Loíza
03.2013 - 08.2016
Restaurant Waitress
Sake Room
Polytechnic University of Puerto Rico
Bachelor of Arts from Interior Design
American Military Academy
High School Diploma
EDP University - Recinto De Hato Rey
Associate of Business Administration from Business Administration And Management
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