Valerie Horton

• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed visual merchandising and experience. Maintaining both store and restaurant standards and elevating customer experience.
• Coached, managed and developed teams to provide exceptional service and exceed sales goals.
• Placed weekly supply orders and followed up on pending biweekly orders to meet customer demand.
• Supervised cash drawer balances and deposits of store receipts.
• Managed coffee and retail shop at Rosario Marina. Catering to all Rosario’s guests both in house and marina as well as island tourists in peak months.
• Mansion restaurant fine dining day manager during off season months.

• Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, participation In community events and business development.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Planned and oversaw new store openings, team recruitment and development, conducted weekly team meetings, reached out to area schools and charitable organizations to make a greater impact and strengthen our communities positive growth and success, to have a hand in supporting and guiding our future up and coming leaders as well.

General responsibilities

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required.
• Created travel arrangements for senior managers according to their requirements.
• Processed invoices for payment using accounting software applications.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Scheduled appointments between clients and customers and internal staff members.
• Tracked and submitted employee timesheets to prepare for payroll processing along with conducting biweekly payroll for company.
• Pulled permits from county for various project stages.

Tasked to manage company operations, focusing accountability efforts on profit and loss, scheduling, training, and inventory control.

Leadership Actions—

• Worked in partnership with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Reduced process lags and trained team members on best practices and protocols.
• Handled financial management activities, including budget management, accounting, and payroll.
• Aligned training and employee mentoring to maximize team productivity.
• Championed positive customer experiences by implementing effective quality assurance practices.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.