Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Valerie Vila

Summary

Dynamic and results-oriented professional with extensive experience in leadership, team supervision, and process optimization. Proven ability to manage and develop high-performing teams while ensuring compliance with federal and state regulations. Skilled in project management, strategic planning, and workflow coordination to achieve operational efficiency and productivity goals. Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and ADP Workforce Now, with a strong focus on payroll management, scheduling, and employee attendance tracking. Adept at data analysis, reporting, and performance evaluation to support informed decision-making. Exceptional communication and interpersonal skills, with a commitment to maintaining high standards of customer service and compliance. Highly organized, adaptable, and capable of managing complex tasks in fast-paced environments.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Aid Team Leader

NUC University
11.2022 - Current
  • Prepare and submit weekly, monthly, quarterly, and annual reports to evaluate productivity, goal achievement, and performance metrics. Analyze data to identify areas of improvement and ensure that team objectives are consistently met.
  • Coordinate and organize day-to-day, month-to-month, and term-to-term tasks to meet established goals and objectives, ensuring efficient workflow and productivity within the team.
  • Utilize ADP Workforce Now for payroll management, scheduling, time tracking, and compliance tasks.
  • Oversee training sessions, create work schedules, verify payroll, manage employee attendance, and handle issues related to vacation, overtime, and sick days according to Puerto Rico regulations.
  • Lead a team responsible for managing financial aid processes, ensuring compliance with federal regulations and policies.
  • Facilitate training and onboarding of new employees, focusing on compliance and operational efficiency.
  • Conduct internal audits and compliance checks to ensure adherence to state and federal standards.
  • Manage financial aid distribution, resolve student inquiries, and collaborate with departments to streamline financial aid procedures.
  • Perform human resources-related functions, including staff development, conflict resolution, and performance monitoring.
  • Audit and monitor tasks performed by the financial aid team to ensure quality and compliance.
  • Assist in coordinating tasks and training sessions for department officers.
  • Participate in SAP meetings and stitching sessions to discuss service improvements.
  • Monitor the implementation of processes, policies, and communications from the central office by the financial aid officers.
  • Assist other departments and officers in resolving student service issues and completing system-related tasks.
  • Provide guidance to students regarding financial aid options, eligibility criteria, and the application process.
  • Assist students with completing and transmitting the Free Application for Federal Student Aid (FAFSA) online.
  • Verify and sign internal forms related to student financial aid processes.
  • Collaborate on reviewing student files to ensure compliance with federal and state regulations.
  • Follow up with students through phone calls, emails, and letters to complete their financial aid files.
  • Generate, verify, and file required financial aid documents.
  • Coordinate assigned aid programs according to federal and state regulations.
  • Support admissions officers in monitoring new students.
  • Maintain high standards of customer service and compliance throughout all financial aid processes.

Financial Aid Officer

NUC University
07.2021 - 11.2022
  • Facilitated the financial aid application process for students, verified eligibility, and processed aid disbursements.
  • Provided guidance to students on financial aid options, eligibility requirements, and application procedures.
  • Assisted students in completing the FAFSA and ensured compliance with federal aid regulations.
  • Maintained accurate records and supported audit processes to ensure compliance.
  • Collaborated with other departments to resolve student service issues and streamline financial aid processes.
  • Assisted in data entry for student information in the Campus Vue system.
  • Followed up with students through phone calls, emails, and letters to ensure file completion.
  • Ensured that all necessary documentation was collected and maintained according to federal and state guidelines.
  • Supported financial aid officers in coordinating tasks and managing workloads efficiently.

Office Administrator / Administrative Assistant

Servicios Psicológicos
08.2014 - 03.2020
  • Provided comprehensive administrative and clerical support to the clinical team.
  • Managed appointments, patient intake, and discharge processes efficiently.
  • Participated in human resources functions, including conducting interviews, managing selection processes, handling payroll, and creating work schedules, including vacation, overtime, and sick days, in compliance with Puerto Rico regulations.
  • Managed records related to employee schedules, leave, and attendance, ensuring compliance with labor laws.
  • Coordinated staff schedules to maintain adequate coverage for patient services.
  • Handled the administration of leave requests, overtime approval, and adjustments based on operational needs.
  • Supported the coordination of onboarding for new staff members.
  • Assisted with billing, insurance claims, and maintaining accurate patient records.
  • Drafted and processed official documentation and correspondence for the clinic.
  • Maintained confidentiality and accuracy in managing sensitive information.
  • Provided excellent customer service to patients and visitors, maintaining a welcoming and professional environment.
  • Performed data entry and managed patient files, ensuring all records were accurate and up to date.
  • Collaborated with clinical staff to ensure smooth workflow and support patient care activities.

Education

Master Of Accountancy - Accounting

Interamerican Universitu Of Puerto Rico

Bachelors - Human Resources Management

Interamerican Univeraity Of Puerto Rico

Skills

  • Advanced Microsoft Office Skills (Excel, PowerPoint, Word)
  • Leadership and Team Supervision
  • Project and Workflow Management
  • Human Resources Management
  • Operational Efficiency and Process Improvement
  • Data Analysis and Reporting
  • Compliance and Quality Assurance
  • Task Coordination and Resource Optimization
  • Customer and Client Service Excellence
  • Documentation and Record Keeping
  • Effective Communication and Interpersonal Skills
  • Problem Solving and Decision Making
  • Performance Monitoring and Metrics Evaluation
  • Strategic Planning and Goal Setting
  • Adaptability and Time Management
  • Payroll and Attendance Management
  • Staff Development and Training
  • Conflict Resolution
  • Inventory and Resource Management
  • Cross-Functional Team Collaboration

Certification

  • Certificate in QuickBooks
  • Certificate in Master in Business Strategy, Policy, Modeling, and Planning
  • Certificate in Strategic Planning
  • Certificate in HRIS: Strategic Talent Management with HRIS

Languages

Spanish
English

Timeline

Financial Aid Team Leader

NUC University
11.2022 - Current

Financial Aid Officer

NUC University
07.2021 - 11.2022

Office Administrator / Administrative Assistant

Servicios Psicológicos
08.2014 - 03.2020

Master Of Accountancy - Accounting

Interamerican Universitu Of Puerto Rico

Bachelors - Human Resources Management

Interamerican Univeraity Of Puerto Rico

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Valerie Vila