VANEISHA N. LÓPEZ RODRÍGUEZ
Bayamón,Puerto Rico
Summary
To obtain a position in a dynamic and professional environment where I can utilize my skills, contribute to the success of the company, and continue growing both personally and professionally.
Overview
12
12
years of professional experience
Work History
Remote Call Center Agent
MAP Communications
05.2022 - 10.2022
- Handled incoming calls professionally
- Provided and requested necessary information
- Transferred calls or took messages as needed
Pre-Authorizations Representative
Optum RX
12.2020 - 01.2021
- Resolved customer service inquiries and issues on the first call
- Assisted healthcare providers on behalf of customers to facilitate prescription approvals
- Documented necessary information in company systems
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
01.2011 - 01.2020
- Assisted pharmacists with proper medication dispensing
- Provided professional customer service, including guidance on medication use
- Managed phone interactions with patients and medical offices
- Oversaw pharmacy inventory, including ordering, storage, and disposal of expired medications
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Education
Technical Degree - Pharmacy Technician
Nova College
Bayamón, PR01.2010
Skills
- Bilingual (English and Spanish)
- Basic knowledge of computers and keyboards
- Typing speed 35wpm
- Experience in direct customer service
- Knowledge of inventory management
- Punctual and responsible
- Proactive and able to multitask
Timeline
Remote Call Center Agent
MAP Communications
05.2022 - 10.2022
Pre-Authorizations Representative
Optum RX
12.2020 - 01.2021
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
01.2011 - 01.2020
Technical Degree - Pharmacy Technician
Nova College