VANESSA CINTRON LEON
Juana Diaz
Summary
Specialist in data entry operations emphasizing accuracy and efficiency. Experienced in training and supervising teams to improve productivity through optimized processes. Strong interpersonal skills foster effective communication with vendors and employees. Committed to delivering exceptional customer service and ensuring positive experiences for all clients.
Overview
23
23
years of professional experience
Work History
General Manager
Foot Locker
Ponce
06.2002 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments. Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management. Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Conducted regular meetings with senior management team to review progress against established objectives. Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed administrative tasks including filing documents, data entry. Performed data entry for customer accounts and orders. Performed data entry tasks using MS Office applications. Performed data entry tasks into various software applications. Expert using Oracle, JDE, Microsoft, ThinkTime, Teams, Power BI, SharePoint.
- Developed and implemented strategies for providing excellent customer service experience. Analyzed call center data to identify trends in customer issues and recommend solutions accordingly. Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Overnight Operations Supervisor
UPS
Ponce
06.2024 - 08.2024
- Oversee overnight warehouse operations, ensuring timely processing and shipment of orders. Supervise the night shift team to maintain safety, productivity, and adherence to company policies. Coordinate with logistics to optimize delivery schedules, and reduce transit delays. Ensure compliance with safety regulations, and enforce proper use of equipment. Troubleshoot operational issues promptly to minimize disruptions during overnight hours.
- Performed data entry tasks using specialized software programs. Responsible for data entry into various computer systems. Assisted with data entry and database management. Completed data entry tasks within specified timeframes.
Education
BBA - Athletic Training
UNIVERSITY OF PUERTO RICO
Ponce06-2006
Skills
- Effective verbal and writing communication
- Data entry and management
- Customer service excellence
- Microsoft Office proficiency
- Team leadership and collaboration
- Inventory control
- Employee training and development
- Operational efficiency strategies
- Performance monitoring techniques
- Power BI analytics
- Microsoft Teams utilization
- Data analysis skills
- JDE expertise
Languages
- English
- Spanish
Job Title
General Manager
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Overnight Operations Supervisor
UPS
06.2024 - 08.2024
General Manager
Foot Locker
06.2002 - Current
BBA - Athletic Training
UNIVERSITY OF PUERTO RICO
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