Vanessa Hernandez-Rodriguez
Bufgalo
Summary
Dynamic professional with extensive experience in customer service and billing processes at Freeway. Proven track record in team management and menu development, enhancing customer satisfaction and operational efficiency. Adept at resolving billing discrepancies and fostering positive client relationships, ensuring compliance with industry standards and driving business success.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Billing Specialist
Freeway
Buffalo
06.2025 - Current
- Sales
- Customer services
- Collections
- Maintained organized records of billing transactions and customer correspondence.
- Communicated with clients to resolve billing inquiries and discrepancies.
- Updated customer account information in the billing system regularly.
- Maintained accurate records of collections, adjustments and denials in the system.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Restaurant Owner
Very Good
Aguadilla
08.2019 - 07.2022
- Managed daily restaurant operations and staff scheduling effectively.
- Oversaw inventory management and supply ordering for smooth service.
- Developed and implemented menu items based on customer feedback.
- Ensured compliance with health regulations and safety standards consistently.
- Trained new staff on service procedures and restaurant protocols thoroughly.
- Cultivated positive relationships with customers to enhance dining experience.
- Coordinated marketing efforts to promote special events and offers creatively.
- Analyzed sales data to inform business decisions and improve efficiency.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Established standards for quality control, customer service, health and safety regulations.
Costumer Services and Billing
Multinacional insurance
Mayagüez
07.2015 - 07.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
Claro PR
Aguadilla
07.2010 - 07.2014
- Assisted customers in selecting products and understanding features.
- Maintained knowledge of inventory and merchandise displays.
- Processed transactions accurately and efficiently at the register.
- Handled customer inquiries and provided exceptional service support.
- Educated customers on promotions, sales, and loyalty programs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Science - Psychology
Ana G. Mendez University
Florida, Ny 09.2024 - 07.2025
Pastry Chef - Baker
La Nueva Esperanza
08.2015 - 05.2016
Benito Cerezo Vázquez
Aguadilla , PRSkills
- Customer service
- Menu development
- Team management
- Billing processes
Timeline
Billing Specialist
Freeway
06.2025 - Current
Bachelor of Science - Psychology
Ana G. Mendez University
09.2024 - 07.2025
Restaurant Owner
Very Good
08.2019 - 07.2022
Pastry Chef - Baker
La Nueva Esperanza
08.2015 - 05.2016
Costumer Services and Billing
Multinacional insurance
07.2015 - 07.2017
Sales Associate
Claro PR
07.2010 - 07.2014
Benito Cerezo Vázquez
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