Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Veranlis Marie González Velázquez

Arecibo

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

Amazon
08.2022 - 12.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Unloaded trucks and organized products for customer satisfaction.

Customer Service Cashier

Wendys
08.2020 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Caregiver

Hogar Julia Manuela
01.2017 - 03.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Programa De Alternativas Educativas
Morovis, Puerto Rico
02.2016

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Fast learning

Certification

Certified Makeup Artist

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Associate

Amazon
08.2022 - 12.2023

Customer Service Cashier

Wendys
08.2020 - 08.2021

Caregiver

Hogar Julia Manuela
01.2017 - 03.2020

High School Diploma -

Programa De Alternativas Educativas

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Veranlis Marie González Velázquez