Veranlis Marie González Velázquez
Arecibo
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Amazon
08.2022 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Unloaded trucks and organized products for customer satisfaction.
Customer Service Cashier
Wendys
08.2020 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Caregiver
Hogar Julia Manuela
01.2017 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Programa De Alternativas Educativas
Morovis, Puerto Rico02.2016
Skills
- Customer service
- Time management
- Attention to detail
- Fast learning
Certification
Certified Makeup Artist
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Associate
Amazon
08.2022 - 12.2023
Customer Service Cashier
Wendys
08.2020 - 08.2021
Caregiver
Hogar Julia Manuela
01.2017 - 03.2020
High School Diploma -
Programa De Alternativas Educativas