Veronica Diaz-Berrios
Gurabo
Summary
Dynamic Process Quality Technician with 7+ years of experience and a proven track record at Ethicon- Johnson & Johnson, excelling in process improvement and investigations. Adept at leading training initiatives and implementing lean methodologies, I leverage strong analytical skills and a natural leadership ability to drive compliance and enhance product quality. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Quality Technician
Ethicon- Johnson & Johnson
San Lorenzo
05.2022 - Current
- Support quality event investigations and execute validations related to new processes, equipment and products as needed in accordance with approved protocols, quality, compliance and EHS policies
- Lead training activities for associates participating in new products introduction/process transfer, process development and process improvement activities
- Create CR, CO, and other applicable documentation management system requirements to approve and implement new documents or changes to existing documents
- Support in NC activities, including origination, investigation, and closure, hold cage management, collaboration, and leading tasks for CAPA investigations
- Lead lean implementation activities for new products, process transfers or existing products such as 5S, Kan Bans, Workflow, Metrics, Labeling and Signs, etc.
- Cross training in additional operations
- Process improvement related to products manufacturability, standardization, and advancement
- Assist Engineers in process installations, troubleshooting and debugging
- Comply with Company's safety and environmental policies
- Comply with all environmental, safety and occupational health policies (i.e., ISO14001 & OSHAS 18001)
- Communicate business related issues or opportunities to next level leaders
- Ensure that personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Raw Materials QC Technician (Surgicel Powder/Hemostasis Incoming)
Ethicon- Johnson & Johnson
San Lorenzo
05.2019 - 05.2022
- Perform visual and dimensional inspections using a variety of test and inspection equipment following applicable procedures to determine the material disposition
- Maintain the control of raw materials under evaluation, and after evaluation
- Send samples to supplier for further evaluations as needed
- Notify raw materials nonconformance to Supplier Quality Management and support investigations
- Maintain control of nonconforming raw materials, following applicable procedures
- Support Plant operations in solving raw material issues affecting the manufacturing process
- Train technicians and associates in the raw materials QA functions, as needed
- Keep records of all performed tests following GDP and GMP
- Comply with all environmental, safety and occupational health policies (i.e., ISO14001 & OSHAS 18001).
- Responsible for communicating business related issues or opportunities to next management level
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Responsible for completing and maintaining Incoming QC Laboratory Inventory
- Responsible for creating and delivering metrics data for all San Lorenzo Incoming queues to present to management
Quality Assurance Technician II
Coca-Cola
Auburndale
07.2018 - 04.2019
- Analyze incoming ingredients, blends, and finished product for Brix, acid, flavor, color, pulp, taste, oil, ascorbic acid, foreign material, etc. as per specifications
- Perform microbiological analysis on finished product, incoming ingredients, and environmental swabbing. Receive and analyze incoming sweeteners
- Collect micro and shelf-life samples
- Monitor and inspect production lines to ensure that quality and package integrity are within specifications
- Verify that product codes, labels, cases, cartons, cans, bottles, packages, sleeves, seals, and shrink-wrap are correct
- Check fill temperatures, fill weights, and fill heights of finished product
- Perform complete package quality inspections as required
- Utilize Infinity and SAP systems
- Generate investigations utilizing EtQ
Education
Master of Business Administration (M.B.A.) - Project Management
Ana G Mendez University
05.2025
Bachelor of Science (B.S.) - General Biology
University of Puerto Rico At Humacao
01.2018
Skills
- Raw Materials
- Process Improvement
- Change Projects/Change Controls
- Quality Assurance/Control
- Nonconformance Investigations
- Unsurpassed work ethic
- Organization/Planning
- Excel Dashboards
- Problem Solving
- Natural Leader
- Team Player
- Detail-Oriented and critical thinker
- Prioritizing/Time Management
- Fast Learner
- Quality Systems Complaints
- Metrics/Performance Evaluations
- EtQ
- SAP
- MES
- ADAPTIV
- Minitab
- Microsoft Proficient
- Project management
- Team leadership
- Training development
- Effective communication
- Supplier management
- Regulatory compliance
- Data analysis
- External audits
- Internal audits
- Inspection techniques
- Preventive actions
- Environmental monitoring
- Lean manufacturing
- Six sigma methodologies
- CAPA owner
- Observation owner
Certification
- Orange Belt
- Yellow Belt
- IATA/DOT Certified
- Human Errors Investigation Certified
References
Available upon request
Leadership Experience
- CREDO Team member
- WLI Team member
- WiSTEM2D Team member
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Process Quality Technician
Ethicon- Johnson & Johnson
05.2022 - Current
Raw Materials QC Technician (Surgicel Powder/Hemostasis Incoming)
Ethicon- Johnson & Johnson
05.2019 - 05.2022
Quality Assurance Technician II
Coca-Cola
07.2018 - 04.2019
Master of Business Administration (M.B.A.) - Project Management
Ana G Mendez University
Bachelor of Science (B.S.) - General Biology
University of Puerto Rico At Humacao
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