Veronica Figueroa
Caguas
Summary
Proven Administrative Assistant at Sancho’s Sushi Bar Ponce Hiltons, adept in Microsoft Office Suite and fostering professional relationships, significantly improved client satisfaction by implementing a new CRM system. Skilled in confidential document control and workflow optimization, I excel in transforming office efficiency and team productivity.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Sancho’s Sushi Bar Ponce Hiltos
12.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Addiction Counselor
Ryan White Projects
05.2010 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Education
Associate Of Arts - Professional Photography
A-1 Business And Technical College
Caguas PR05.2008
High School - General Studies
Jose Gautier Benitez
Caguas PR 05.1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Dedicated team player
- Data organization
- Verbal communication
- Deadline oriented
- Professional and mature
- Invoice processing
- Relationship building
- Mail handling
- Meticulous attention to detail
- Prioritization
- Resourceful
- Confidential document control
- Complex Problem-solving
- Workflow optimization
- Coordination
- Training and coaching
- Supervising staff
- Payroll and budgeting
- Account reconciliation
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Administrative Assistant
Sancho’s Sushi Bar Ponce Hiltos
12.2013 - Current
Addiction Counselor
Ryan White Projects
05.2010 - 11.2013
Associate Of Arts - Professional Photography
A-1 Business And Technical College
High School - General Studies
Jose Gautier Benitez
Similar Profiles
Daniel YakobsonDaniel Yakobson
Server at Ginza Japanese Steakhouse & Sushi BarServer at Ginza Japanese Steakhouse & Sushi Bar
Natalie SarriaNatalie Sarria
Server at Off The Hook Bar & Grill / Chronic SushiServer at Off The Hook Bar & Grill / Chronic Sushi
Oscar Rodriguez-RivasOscar Rodriguez-Rivas
Real Estate Agent at Ponce And Ponce RealtyReal Estate Agent at Ponce And Ponce Realty