Veronica Hernandez Rodriguez
Aguadilla
Summary
- Work Applying the laws, rules and/or regulations stipulated by the Agency and written guidelines; I have the ability to communicate orally to provide information, assistance or instructions to members of the general public or their representatives; I am adequately trained to perform administrative and clerical processes using a computer to reconcile discrepancies, associate documents with related files/records. I also have skills in writing correspondence in response to inquiries and drafting written documents.
- Ability to review legal and medical documents for accuracy in accordance with applicable rules and regulations; I have the ability and skill to communicate with a wide variety of people to provide or obtain information; I am able to apply and interpret laws, rules or regulations and written guidelines; I have full capacity and ability to use a computer to prepare correspondence in draft and official form or to prepare reports.
- I have dexterous skills in reviewing and processing a variety of legal and/or medical documents, records, and evidence in accordance with applicable rules and regulations; I can communicate with a variety of individuals to provide guidance regarding medical or legal claims, hearing processes, insurance claims, or other related programs; I have the ability and appropriate training to interpret complex laws, rules, or regulations and written guidelines and explain the provisions to others. I can use a computer to prepare correspondence and have experience using word processing software (Word, Access, Excel) to enter data, perform queries, reports, or track cases.
Overview
11
11
years of professional experience
Work History
VHR Verbalism Hearing Recorder
StratComm, Inc./ Social Security Administration Office of Disability and Review
05.2024 - Current
- Part Time Contractor
- Managed confidential information with utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
- Medical records information
- Managed personal information from claimants like Social Security, home address and work history
Cashier, Floor representative, Customer service, Food Runner
TJ Maxx
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Runner
Wegmans
02.2018 - 04.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Asistant Manager
Marullos By Modo Mio
10.2013 - 09.2017
- In charge of the employees' payroll, in charge of making the employee's schedule, opening and closing the cash register, key manager, in charge of supervising the work of each employee on duty.
Education
Associate's degree - Paralegal Studies
Sistema Universitario Ana G Mendez
07.2024
Bachelor's degree - Criminal Justice
Inter American of Puerto Rico - Puerto Rico
Aguadilla, Puerto Rico05.2021
Skills
- Meeting Etiquette
- Interpersonal Skills
- Professionalism
- Schedule Management
- Language Fluency
- Excellent Listening
- Excellent Communication
- Organizational Skills
- Office Management
Languages
Spanish
Expert
English
Expert
Personal Information
Relocation: Aguadilla, PR
Timeline
VHR Verbalism Hearing Recorder
StratComm, Inc./ Social Security Administration Office of Disability and Review
05.2024 - Current
Cashier, Floor representative, Customer service, Food Runner
TJ Maxx
08.2021 - 06.2022
Food Runner
Wegmans
02.2018 - 04.2019
Asistant Manager
Marullos By Modo Mio
10.2013 - 09.2017
Associate's degree - Paralegal Studies
Sistema Universitario Ana G Mendez
Bachelor's degree - Criminal Justice
Inter American of Puerto Rico - Puerto Rico
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