VERONICA SANTUCHE
Cayey
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Farmacia Caridad
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Pharmacy Technician
CVS Pharmacy
09.2011 - 03.2024
- Dispensing regulated and non-regulated medications
- Processing and disposal of expired medications
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed medication inventory, ensuring availability of all necessary drugs.
Pharmacy Technician
Farmacia Lorraine
05.2006 - 09.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
Education
BBA - Health Services Administration
Ana G. Mendez University
Gurabo, Puerto Rico08-2025
Associate in Pharmacy Technician - Pharmacy
Ponce Paramedical College
Ponce, Puerto Rico10.2003
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Team collaboration
- Insurance billing
- Workflow optimization
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Interpreting orders
- Point of sale systems proficiency
- Data entry
- Attention to detail
- HIPAA compliance
- Cash register operations
- Prescription refill fulfillment
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
Farmacia Caridad
03.2024 - Current
Pharmacy Technician
CVS Pharmacy
09.2011 - 03.2024
Pharmacy Technician
Farmacia Lorraine
05.2006 - 09.2011
BBA - Health Services Administration
Ana G. Mendez University
Associate in Pharmacy Technician - Pharmacy
Ponce Paramedical College
Similar Profiles
Roberto Andrés Colón RosaRoberto Andrés Colón Rosa
Pharmacy Manager at Farmacia CaridadPharmacy Manager at Farmacia Caridad
Natalia GutierrezNatalia Gutierrez
Lead Pharmacy Technician at CVS Pharmacy, Acquired by Farmacia CaridadLead Pharmacy Technician at CVS Pharmacy, Acquired by Farmacia Caridad
Joseito Nieves RamosJoseito Nieves Ramos
Receiving Manager/Store Supervisor at CVS Pharmacy/ Farmacia CaridadReceiving Manager/Store Supervisor at CVS Pharmacy/ Farmacia Caridad