Vianca M. Roman Barzana
San Juan
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task for the team's benefit. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Professor
MRC Taekwondo Academy
2021.09 - 2023.10
- Created dynamic learning environment that valued instructor and student interaction.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning.
- Provided students with constructive, encouraging and corrective feedback.
- Taught diverse student population by employing various learning styles and abilities.
Overnight Front Desk
Planet Fitness
2023.01 - 2023.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained and mentored new employees.
- Upkept facilities by cleaning and organizing equipment and maintaining facility's cleanliness daily.
- Provided positive impressions to welcome existing, new, and potential customers.
Cashier
Farmacia Asturias
2021.06 - 2023.01
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Representative
Vector Marketing
2019.05 - 2019.08
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
Education
No Degree - Kinesiology
Pennsylvania State University
State College, PA05.2020
High School Diploma -
Cupeyville School
San Juan, Puerto Rico 05.2018
Skills
- Cleaning, Organizing, and Sanitizing
- Customer Relations
- Microsoft Office
- Time Management
- Attention to Detail
- Creative
- Trilingual
Hobbies
I have been an athlete since I was 5/6 years old, but in the past years I have decided to shift a bit of focus into developing my artistic abilities. Aside from that during my free time I enjoy learning new things and acquiring new abilities, while making space to enjoy with loved ones.
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Timeline
Overnight Front Desk
Planet Fitness
2023.01 - 2023.08
Professor
MRC Taekwondo Academy
2021.09 - 2023.10
Cashier
Farmacia Asturias
2021.06 - 2023.01
Sales Representative
Vector Marketing
2019.05 - 2019.08
No Degree - Kinesiology
Pennsylvania State University
High School Diploma -
Cupeyville School
Similar Profiles
Gregory SaucedoGregory Saucedo
Mentor, Junior Assistant Program at Chosun Taekwondo AcademyMentor, Junior Assistant Program at Chosun Taekwondo Academy
Daniel LeeDaniel Lee
Child Caretaker at Jung Ko Taekwondo AcademyChild Caretaker at Jung Ko Taekwondo Academy
Si Woo KimSi Woo Kim
Taekwondo Instructor at Kukkiwon Taekwondo AcademyTaekwondo Instructor at Kukkiwon Taekwondo Academy