Victor Jimenez
Psicologo
Guaynabo
Summary
Experience as Meter Technician for 14 years in [Industry]. Excellent standing for problem solving and customer satisfaction improvement. Variety of research skills to investigate issues in benefit of customers and the organization. Excellent computer skill, fully bilingual, and proficient statistical analisis.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
Corporación de Fondo Seguro Estado
Bayamon
06.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Meter Technician
AEE
San Juan
10.2007 - 06.2021
- Conduct investigation of irregular power use or high power consumption sues.
- Server as consulting specialist in legal process.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Repaired non-functioning meters and tested to verify operational status.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Visited 25 electric meters daily and kept detailed informational records.
- Used [Excel,Weco,Access] to transfer collected data to company databases daily and analysis.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carefully documented statements, observations and evidentiary materials and keep records of irregular consumption and power theft.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Communicated with customers via phone and email to confirm to coordinate visit.
- Provided clerical support to company employees by copying, faxing and filing documents..
Sales Associate
Jcpenney
San Juan
10.2006 - 06.2008
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
High School Diploma -
Academia Bautista PN
San JuanBachelor of Arts - Psychology
University of PR Cayey
CayeyMaster of Arts - Industrial And Organizational Psychology
University Interamerican Metro
San JuanSkills
- Customer Service
- Google Drive
- Claim Processing
- Check Inspection and Validation
- System Updates
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Microsoft Office
- Self-motivated professional
- Responsible
- Data Entry
- Leadership
- Bilingual
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Investigation of Claims
- Case Analyzation
- Customer Account Management
- Microsoft Excel
- Online Systems
- Computer Proficiency
- Verbal and Written Communication
Certification
- Certified [Meter. technician], AEE - 2007
- Solar Power installer
- SPSS
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Driver
Corporación de Fondo Seguro Estado
06.2021 - Current
Meter Technician
AEE
10.2007 - 06.2021
Sales Associate
Jcpenney
10.2006 - 06.2008
High School Diploma -
Academia Bautista PN
Bachelor of Arts - Psychology
University of PR Cayey
Master of Arts - Industrial And Organizational Psychology
University Interamerican Metro
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