Victor Maysonet Marrero
Manati
Summary
Versatile and dynamic, with a proven track record as a customer service associate for enhancing customer satisfaction through exceptional service and complaint resolution. Skilled in cash management and bilingual communication, I excel in fast-paced environments, demonstrating resilience, strong work ethic and a military discipline. Achieved significant improvements in workflow efficiency by fostering team collaboration and leveraging heavy equipment operation expertise.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Walgreens
01.2020 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Protected sensitive customer data by adhering strictly to security protocols during all online interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Motor Transport Operator
US Army National Guard
03.2016 - Current
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
- Completed routine maintenance on truck to keep in working order.
- Operated with safety and skill to avoid accidents and delays.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Responded quickly and calmly in emergency situations.
- Collaborated with other units during joint exercises, fostering teamwork and improving inter-unit communication.
- Conducted risk assessments for transportation missions, enabling informed decision-making on route selection.
- Supported convoy security operations through effective coordination with military police units and adherence to established protocols.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
Sales Associate
Carico International
04.2019 - 01.2020
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming company environment.
- Delivered energetic responses to customers by telephone and in person, going above and beyond to serve needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Associate of Science - Criminal Investigation & Forensic Science
ICPR Junior College
Manati11-2015
Skills
- Customer service
- Customer support
- Bilingual
- Patience and resilience
- Strong work ethic
- Complaint handling
- Customer relationship building
- Cash handling and management
- Heavy equipment operation
- Hazardous materials handling
- Attention to detail
- Report writing
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Associate
Walgreens
01.2020 - Current
Sales Associate
Carico International
04.2019 - 01.2020
Motor Transport Operator
US Army National Guard
03.2016 - Current
Associate of Science - Criminal Investigation & Forensic Science
ICPR Junior College
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