Victor Figueroa
Vega Baja
Summary
Productive Data Entry Operator adept in managing diverse databases and ensuring continuous accuracy. Strong aptitude with demonstrated success in quickly identifying and correcting discrepancies.
Overview
8
8
years of professional experience
Work History
Appeals and Grievances Coordinator
Optum
09.2021 - 05.2022
- Entered appeal requests in appeals module.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
Signify Brand Ambassador Team Lead
Webhelp
04.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Agent
Webhelp
08.2018 - 04.2019
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Operator
Boston Scientific
01.2017 - 12.2017
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Conducted inspection of in-process or finished product.
Operations Analyst
WorkForce Solutions - Banco Popular
01.2023 - Current
Education
Bachelor of Arts - Graphic Design
University of Turabo
Barceloneta05.2016
Skills
- Appeals Support
- Creative Solutions
- Business Development
- Microsoft Office
- Teamwork and Collaboration
- Continuous Professional Improvement
Timeline
Operations Analyst
WorkForce Solutions - Banco Popular
01.2023 - Current
Appeals and Grievances Coordinator
Optum
09.2021 - 05.2022
Signify Brand Ambassador Team Lead
Webhelp
04.2019 - 09.2021
Customer Service Agent
Webhelp
08.2018 - 04.2019
Operator
Boston Scientific
01.2017 - 12.2017
Bachelor of Arts - Graphic Design
University of Turabo
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