Víctor A. Ortiz Arriaga
Manatí
Summary
Meticulous compliance officer with a robust background at Banco Popular de Puerto Rico, adept in legal research and internal auditing. Demonstrated excellence in enhancing compliance procedures and risk management, alongside a commendable ability to train and guide teams towards achieving regulatory adherence with over 100 hours of specialized training. Conscientious Assistant Compliance Officer known for high productivity and efficient task completion. Possess specialized skills in regulatory research, risk assessment, and compliance training that ensure adherence to laws and industry standards. Excel in communication, problem-solving, and teamwork, driving projects to successful conclusions with integrity and ethical judgment. Well-organized and detail-oriented Compliance Officer with key experience in environments. Knowledgeable about overseeing agreements, enforcing policies and optimizing procedures for dynamic requirements. Focused on maintaining consistence, quality, and compliance in all areas. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
CRA Assistant Compliance Officer / LAR Data Quality
Banco Popular de Puerto Rico
Manatí
01.2019 - 11.2024
- Conduct monthly reviews of the Loan Application Registry (LAR) data for commercial products, ensuring compliance with CRA and Fair Lending regulations
- Identify and correct errors in demographic and financial data to maintain quality reporting for bank examinations
- Liaise with branches and third-party collaborators to validate demographic and revenue information, ensuring data integrity
- Prepare for internal audits and Federal Reserve Bank examinations by performing CRA scrub of edits reports to rectify validity and quality errors
- Collaborated in technology data mapping and risk assessment to comply with new regulations
- Completed over 100 hours of training on mortgage banking and lending regulations
- Reviewed all LAR quality and validation edits for the 2018 to 2021 credit cards, credit lines and flexilines for final exam submissions
- Contributed in initial development phase of regulation 1071 mapping tool, product and exemptions validation
- Assisted in the development of compliance policies and procedures.
- Conducted regular internal audits to ensure compliance with applicable laws and regulations.
- Provided guidance on best practices for ensuring adherence to relevant rules and regulations.
- Reviewed contracts, documents, and other legal instruments for accuracy and completeness.
- Responded promptly to inquiries from external agencies concerning compliance matters.
- Coordinated with various departments to ensure effective implementation of corporate governance standards.
- Established working relationships with regulatory agencies.
- Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
- Received inquiries and advised on regulations related to programs.
Team Leader / Sergeant
PR Army National Guard
Guaynabo
12.2008 - 12.2021
- Served as a Squad Leader and Safety Inspector, providing training and support during military operations in engineering, medical and combat training in various countries
- Conducted and supervised unit urinalysis for substance abuse program and served as a resource for training junior enlisted soldiers
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Appraisal Analyst / Office Clerk / Data Entry
Popular Mortgage
Guaynabo
10.2012 - 01.2019
- Evaluated and processed appraisal requests for mortgage lending products, ensuring compliance with regulations
- Managed customer inquiries and documentation corrections, maintaining strong communication with clients and providers
- Developed and implemented streamlined processes for appraisal analysis, reducing rework case volume
- Contributed to the development of a appraisal reviewing manual SOP, enhancing departmental efficiency
- Received multiple certificates for high performance in case management and analysis
- Provided recommendations based on data analysis results.
Customer Service Representative
Popular Mortgage
Guaynabo
07.2012 - 09.2012
- Maintained accurate records of eviction processes and managed client inquiries related to documentation corrections
- Developed a strong reputation for organizational skills and attention to detail in handling sensitive information
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Puerto Rico's Chamber of Commerce
San Juan
03.2012 - 07.2012
- Coordinated logistics for annual convention presentations and managed exhibition spaces sales in annual convention exceeding sales goals
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Master - Business Administration, Management & Strategic Leadership
Universidad Ana G. Mendez
Bayamón, PR01.2023
Bachelor of Business Administration - Human Resources
American University of Puerto Rico
Manatí, PR03.2017
Skills
- Legal research
- Internal auditing
- Compliance monitoring
- Auditing processes
- Training delivery
- Compliance reviews
- Risk management
- Policy analysis
- Regulations enforcement
- Document review
- Internal audits
- Internal controls
- Investigations skills
- Compliance procedures
- Reporting requirements
- Documentation review
References
Available upon request.
Training
- Basic Leadership Course (BLC)
- Structured Self-Development Course (Leadership Level 1 and 2)
- 100 hours of training on mortgage banking and lending regulations
Phone - Daynight
(939) 459-0486
Qualifications Summary
- Over 10 years of customer service experience, strong communication skills, and ability to handle high-pressure situations.
- Proven track record in compliance, data analysis, and process improvement.
- Strong technical skills with proficiency in Microsoft Office Suite and banking databases.
- Excellent problem-solving abilities with a focus on detail-oriented solutions and teamwork.
Timeline
CRA Assistant Compliance Officer / LAR Data Quality
Banco Popular de Puerto Rico
01.2019 - 11.2024
Appraisal Analyst / Office Clerk / Data Entry
Popular Mortgage
10.2012 - 01.2019
Customer Service Representative
Popular Mortgage
07.2012 - 09.2012
Customer Service Representative
Puerto Rico's Chamber of Commerce
03.2012 - 07.2012
Team Leader / Sergeant
PR Army National Guard
12.2008 - 12.2021
Master - Business Administration, Management & Strategic Leadership
Universidad Ana G. Mendez
Bachelor of Business Administration - Human Resources
American University of Puerto Rico
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