Victor J. Rivera Román

Maintain accounting database; update documents and records.

File documents; make paper and electronic copies.

Utilize telephone, email, fax, online portals and regular mail to complete any necessary contact and follow-up.

Developed relationships with representatives of those organization to improve ande expedite the contract process.

Contact firms, lien holders, and health insurers to ensure we receive requested information form those organizations. During the post-settlements phase of cases with the goal of finalizing liens, make arguments to reduce liens, follow up on disputes, and argue the merits of those disputes where necessary.

Excellent negotiation skills.

Bilingual

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Communicated with kitchen staff to enable accurate food preparation.

• Create Strategies to better prepare our agents for production enhancing their process knowledge.
• Conducting mentoring sessions with agents, in 1:1 or group settings, to provide feedback in healthcare policy and best practices.
• Collaborated with direct supervisors, implementing techniques to improve pain areas on the team’s performance
• Analyzed performance metrics to identify training opportunities to improve agent abilities
• Conduct weekly meetings with agents and supervisor to tackle trends in performance
• Collaborated with training solutions to develop an agenda that better suits our business needs
• Familiar with our CMS (IRIS, NAVIGATOR, GENESYS) as well as, work continuously with Microsoft Applications.
• Skilled at working independently in a team environment.

• Provided exceptional customer service by addressing concerns efficiently, answering questions proactively, and ensuring patient satisfaction with their care experience at the pharmacy.
• Collaborate with insurance companies for accurate billing and claim processing.
• Trained new staff members on process knowledge and protocols, ensuring consistency in patient care delivery.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Ensured regulatory compliance by staying up-to-date on pharmacy standards and best practices related to patient care coordination.
• Streamlined communication between patients and providers office, ensuring timely responses to inquiries and concerns.

• Improved district performance by implementing strategic plans and monitoring progress.
• Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
• Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
• Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
• Stay up to date on the newest policies and best practices.