Vidal Velez Cotte
Lajas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Communication System Specialist
United States Army Reserve
01.2019 - Current
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Team chief to a node valued at $700,000, configuring and deploying the equipment successfully .
Service Coordinator
Scuba Dogs
01.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Conducted sales operations such as cold-calling.
- Sales leader for the months of March, April and May of 2023.
Education
BBA - Finance
Ana G. Mendez University
Puerto Rico12.2023
Skills
- Financial Reporting
- Budgeting and Forecasting
- Data Collection
- Fully bilingual
- Proficient in Microsoft Office
- Communication skills
- Mathematical skills
Certification
- Valid Secret Security Clearence
Timeline
Service Coordinator
Scuba Dogs
01.2023 - Current
Network Communication System Specialist
United States Army Reserve
01.2019 - Current
BBA - Finance
Ana G. Mendez University
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