Viola Nunez
Aguadilla
Summary
Experienced administrator, adept at organizing, coordinating and executing daily administrative tasks to support multiple departments and motivate staff. Strong leadership and problem solving skills, excellent customer service and outstanding work ethics. Resourceful and results-oriented with a passion for growth and efficiency to meet the needs of the business and increase service value.
Overview
12
12
years of professional experience
Work History
Sales Representative
MMM Holdings / Elevance Health
05.2024 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieved or exceeded company-defined sales quotas.
Center Administrator
CenterWell / Humana
02.2022 - Current
- Plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting
- Collaborates with clinical operations management strategies to provide quality care, risk management, and improved quality and profit optimization
- Helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes
- Coordinates and supervises associates on a day-to-day basis
- Ensures consistency in execution across team
- Holds team members accountable for following established policies and guidelines
- Develops marketing campaigns aimed to increase public awareness of the center's services
- Monitores budget expenditures diligently while finding ways to reduce costs without compromising quality or efficiency
- Tracks in Microsoft Excel employee performance, displaying proficiency in data analysis
- Analyzes statistical data from customer surveys (NRC) to gauge satisfaction levels with products and services
Experience Strategy & Transformation
CenterWell / Humana
08.2020 - 02.2023
- Enhanced the consumer experience by architecting experiences and building capabilities that will positively impact our patients
- Implement and develop pilot programs to improve the patient experience
- Conduct an root cause analysis of what influences our market and impacts our NPS
- Identify opportunities to drive for a better care experience
- Lead transformations and experience improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses
- Understands operational correlations among departments, segments, and organizational strategy and operating objectives, including their linkages to related areas
Field Sales / Marketing Representative
Family Physicians Group / Humana
04.2018 - 08.2020
- Developed and implemented comprehensive market strategies to increase the Medicare Advantage membership
- Promoted and advertised company services through public events
- Establish relationships with captive agents and brokers
- Prepare daily reports and meet the assigned goals
- Ensured compliance with all applicable laws related to marketing activities
Medical Receptionist
Family Physicians Group / Humana
11.2017 - 04.2018
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Answering all incoming calls, collect charges to be paid, verify eligibility in the insurance portal
- I performed support to basic administrative, clerical and operational customer support
- Greeted patients immediately upon arrival, providing excellent customer service
- Scanned and documented new patient information in electronic health records for registration purposes
Restaurant General Manager
La Campana Bakery & Torrefaction
05.2013 - 06.2016
- Negotiated contracts with suppliers for food products and other supplies necessary for daily operations
- Managed staff recruitment, training, scheduling, payroll, performance reviews and disciplinary actions
- Analyzed customer feedback and implemented strategies to improve service
- Cultivated positive relationships with customers through excellent hospitality services
Education
Bachelor's Degree - Communication
Univerdad Sagrado Corazon
San Juan, PR05.2005
Skills
- Business Operation
- HEDIS
- Strong Ethical Formation
- Leadership Skills
- Detail - Oriented
- Critical Thinking
- Customer Service
- Employee Engagement
- Office Supplies and Inventory
- Server Performance Optimization
- Relationship Development
- Self-Motivator
Timeline
Sales Representative
MMM Holdings / Elevance Health
05.2024 - Current
Center Administrator
CenterWell / Humana
02.2022 - Current
Experience Strategy & Transformation
CenterWell / Humana
08.2020 - 02.2023
Field Sales / Marketing Representative
Family Physicians Group / Humana
04.2018 - 08.2020
Medical Receptionist
Family Physicians Group / Humana
11.2017 - 04.2018
Restaurant General Manager
La Campana Bakery & Torrefaction
05.2013 - 06.2016
Bachelor's Degree - Communication
Univerdad Sagrado Corazon
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