Virma E. Cruz Joubert
San Juan
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
MAP Communications
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 40 incoming calls per day from customers
TESTING PREP
PRODUCTION COMPANY
01.2022 - 06.2022
- Generate data or test batches
- Run the test cases
- Carry out the documentation of the tests (evidence)
- Record the incidents based on the defects found, as well as monitor them to ensure their correct correction
- Customer service
- Related area in Health and safety
ADMINISTRATIVE ASSISTANT
PERFECT EQUIPMENT
01.2018 - 01.2019
- Performs attention and filters calls, is in charge of file and documentation management, provides administrative support to the accounting department and monitors billing through contact with clients
ADMINISTRATIVE ASSISTANT
MR. PRETZELS
03.2005 - 10.2017
- Ability to communicate effectively by phone and email
- Assurance that all administrative work is completed accurately and delivered with high quality
- Choice and leadership to manage the work of others
- Managed approximately 30 incoming calls, emails and faxes per day.
Education
Bachelor of Business Administration - Business Administration
ANA G MÉNDEZ, UMEG
San Juan01.2003
Typing clerk - Typing Clerk
PETRA ZENÓN DE FABERY
Trujillo Alto01.2001
Skills
- Customer service
- Computer skills
- Active listening
- Office administration
- Data entry
- Microsoft Word
- Customer relations
- Problem resolution
- Call center experience
- Tech-Savvy
Timeline
Customer Service Representative
MAP Communications
10.2022 - Current
TESTING PREP
PRODUCTION COMPANY
01.2022 - 06.2022
ADMINISTRATIVE ASSISTANT
PERFECT EQUIPMENT
01.2018 - 01.2019
ADMINISTRATIVE ASSISTANT
MR. PRETZELS
03.2005 - 10.2017
Bachelor of Business Administration - Business Administration
ANA G MÉNDEZ, UMEG
Typing clerk - Typing Clerk
PETRA ZENÓN DE FABERY
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