Viviana Nazario
San Juan
Summary
Accomplished Director of Sales at Veranda, adept in pipeline strategy development and sales training, led to significant revenue growth. Excelled in event planning and project management with Yaska Crespo Events, showcasing strong problem-solving skills. Proven track record in enhancing customer satisfaction and achieving sales targets through innovative strategies and effective leadership.
Overview
16
16
years of professional experience
Work History
Director of Sales
Veranda
02.2024 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Launched successful marketing campaigns that generated an influx of qualified leads for the sales team to pursue further.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Event Coordinator
Yaska Crespo Events
03.2019 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed comprehensive post-event evaluations to identify areas for improvement and implement strategic enhancements for subsequent events.
- Conducted thorough venue research before selecting optimal sites that met the unique requirements of each event.
- Developed detailed timelines and project plans to ensure efficient progress toward critical deadlines in the lead-up to each event.
- Negotiated favorable contracts with vendors, securing quality services at competitive prices while maintaining budgetary constraints.
Property Manager
C-Axis
03.2021 - 03.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Oversaw management of 8 properties while providing general service to tenants.
Executive Assistant
AGG Recycling
02.2009 - 05.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Strengthened relationships with key retail partners by providing tailored marketing support and resources.
Education
Event Coordinator Certification
Universidad De Puerto Rico
San Juan, Puerto Rico02-2025
Bachelor of Science - Interior Design
Art Institute of Fort Lauderdale
Fort Lauderdale, USA12-2008
Skills
- Pipeline Strategy Development
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Pipeline development
- Event planning
- Project management
- Time management
- Executive support
- Administrative support
- Office management
- Strong problem solver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Sales
Veranda
02.2024 - Current
Property Manager
C-Axis
03.2021 - 03.2024
Event Coordinator
Yaska Crespo Events
03.2019 - Current
Executive Assistant
AGG Recycling
02.2009 - 05.2016
Event Coordinator Certification
Universidad De Puerto Rico
Bachelor of Science - Interior Design
Art Institute of Fort Lauderdale
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