Vivian J. Fernández Hernández
Crespo & Rodríguez, Inc.
Naranjito
2
Languages
13
years of professional experience
Dedicated professional with strong customer service skills. Experienced in enhancing customer satisfaction through effective communication and team collaboration.
Work History
Cashier /Restaurant Waitress
2 Years 3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Maintained accurate cash drawer balances.
- Trained new staff on operational procedures.
Court Reporter
11 Years 3 Months- Transcribed legal proceedings, depositions, hearings, assemblies with precision using digital recording software.
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Transcribed legal proceedings with precision using steno machines and digital recording software.
- Managed case files and organized exhibits, enhancing workflow efficiency during trials and depositions.
- Maintained confidentiality of sensitive information while adhering to ethical standards in court reporting practices.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
Secretary/Accounts Assistant/Receptionist
1 Year 4 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data, checkbook and payroll.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments for service and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into the system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Cashier
1 Year 4 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced registers at end of shifts.
- Assisted in inventory management by organizing stock and restocking shelves.
- Trained new team members on cash handling procedures and customer service protocols.
- Collaborated with management to enhance store presentation and merchandising strategies.
Education
Diploma of Esthetic And Make Up - Beauty
Diploma of Integral Banking - Banking And Finance
High School Diploma
Skills
Customer service
Client support
Customer assistance
Communication skills
Cash handling
Multilingual communication
Team collaboration
Service excellence
Patience and empathy
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier /Restaurant Waitress
Toa Alta BBQ
05.2024 - CurrentRead More
Secretary/Accounts Assistant/Receptionist
Santa Juanita Gas
11.2017 - 03.2019Read More
Court Reporter
Crespo & Rodríguez, Inc.
05.2015 - CurrentRead More
Cashier
National Lumber & Hardware
07.2013 - 11.2014Read More
D'Mart Institute
Diploma of Esthetic And Make Up from Beauty
Read More
IBC
Diploma of Integral Banking from Banking And Finance
Read More
Alexis I. DuPont High School
High School Diploma
Read More