Wanda Fontanez
Calle 8 D21 Urb Villa Marina, Gurabo
Summary
With a proven track record at Madrid Travel, I excel in travel arrangements and possess strong communication skills, ensuring seamless travel experiences. My expertise in travel research and dedication to continual improvement have significantly enhanced client satisfaction. I adeptly handle travel documentation and foster effective relationships, showcasing my organizational prowess and industry knowledge.
Developed skills in travel consultation and client relationship management in dynamic and client-focused environment. Demonstrates strong abilities in planning, organization, and communication. Looking to transition into new field where these transferable skills can drive success in new and challenging roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Consultant
Madrid Travel
09.2018 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Travel Consultant
Travel With Sears
08.2012 - 08.2018
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Travel Consultant
Travel Planners & Micrucero
03.2006 - 06.2012
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Degree in Airlines And Tourism - Tourism And Hospitality
Escuela Hotelera De Puerto Rico
Isla Verde, Puerto Rico05-1994
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Travel arrangements
- Documentation preparation
- Global destinations
- Special needs travelers
- Travel documentation
- Flight arrangement
- Credit card payments
- Itinerary planning
- Reservations management
Certification
- IATA/IATAN ID Card – International Air Transport Association.
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
Timeline
Travel Consultant
Madrid Travel
09.2018 - Current
Travel Consultant
Travel With Sears
08.2012 - 08.2018
Travel Consultant
Travel Planners & Micrucero
03.2006 - 06.2012
- IATA/IATAN ID Card – International Air Transport Association.
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
Associate Degree in Airlines And Tourism - Tourism And Hospitality
Escuela Hotelera De Puerto Rico
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